even then be very wary. I had arranged to rent a Whill Ci from Scootaround in Las Vegas after hearing all the great talk here on the DIS boards. When I went to Scootaround I found the Whill Ci price to only be very slightly more than a regular scooter for the week I needed. Great! Then I called. Apparently, since it is a more expensive scooter, you MUST pay for the most expensive insurance ($10/day), that significantly bumps up the price. Okay, but I'm covered for everything, right? Nope, even with the insurance if the unit is stolen, I would still owe several hundred dollars..this is important later in the story. I decided the compact size and light weight would out weigh the extra money in Vegas, so I did rent the Whill Ci. When the gentleman came to deliver and show me how to work the unit. I asked where the key was. He was surprised the it didn't have a key..every other unit he had delivered had a key, so it could be locked and not stolen. He promised to check at the warehouse that afternoon and bring one back for me or would have his supervisor arrange to bring it to me the next day. I never heard from him or his supervisor again. The next day I called the rental hotline only to be told the delivery man was wrong. Whill Cis no long come with keys because too many people were losing the key fobs and they were expensive. I told them I was told it came with a key so that I could secure it to keep it from being stolen and I was not going to accept a change in the agreement without prior knowledge. The person told me that there was nothing they could do and since it was a holiday (12/23) someone from corporate headquarters wouldn't get back to me until Dec. 26th. I said fine, I'm not happy and I will not be responsible for any cash outlay if this unit is stolen because I can't lock it. The corporate office never called me back. I will try to call them after New Years to resolve this and the fact that because is was a rental, I was unable to use the bluetooth remote functions of the unit, as I didn't have the original password and set up user name. Scootaround seems to have terrible, dishonest service. I did love the Whill Ci but know that without the locking mechanism, I could never rent one for WDW. At least I could keep one eye on the unit at all times in Vegas, but you can't take it with you on the WDW rides.