Don't know where else to ask - can't update new DCL login info

MelInAZ

Mouseketeer
Joined
May 9, 2014
Messages
96
I'm 127 days out from my cruise and whenever I try to log in to the new DCL website, it prompts me to enter my address and choose two security questions and answers. This is where I get stuck - no matter what browser/operating system combination I use or what security questions I choose, I get a message that there are errors on the page and it won't let me continue.

I've tried Safari, Chrome & Firefox on MacOS and Chrome and Internet Explorer on Windows 8. I've Googled and searched this forum for an answer or solution and still can't find one, so I'm starting a new topic in hopes that one of you fine DCL loving people has an answer for me.

:badpc:
 
I'm 127 days out from my cruise and whenever I try to log in to the new DCL website, it prompts me to enter my address and choose two security questions and answers. This is where I get stuck - no matter what browser/operating system combination I use or what security questions I choose, I get a message that there are errors on the page and it won't let me continue.

I've tried Safari, Chrome & Firefox on MacOS and Chrome and Internet Explorer on Windows 8. I've Googled and searched this forum for an answer or solution and still can't find one, so I'm starting a new topic in hopes that one of you fine DCL loving people has an answer for me.

:badpc:
At this point I think the only choice you have is to call DCL and tell them that you can't get into their system. They are monitoring those "can't access" problems, but they need the input. I believe they can help set you up.
 

Did you try it? Did it work?

I just got off the phone with DCL web support and they were able to help me get in - the representative had to enter some information manually, but then I was able to enter security questions. Thanks for your help!
 

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