Dolphin car pick-up??

[Joan S.]

Hi, I am picking up a car from Alamo at the Dolpin in March. Can anyone relate their experience good or bad with pick-up and drop off at this location? I have opted for a full size car and my drop off is after hours which I understand will have me use a lock box for the keys. What about paper work and final check of the car? Thanks for any info, Joan

 

[Ralph&Pam]

I've used National at this location many times. National and Alamo share their parent company and have a single service counter in the Guest Relations area off the Dolphin lobby. I've found the personnel to be friendly and efficient. You will go to the counter to start the rental. They will verify your driver's license and credit card info, hand you the paperwork, and give you the keys to take to the valet stand outside the front entrance of the hotel. The valet will bring the car around and you will be off and driving. On return, if the valet stand is open, give you keys to the valet and the valet will give you a receipt with the time, mileage, and fuel level noted. If valet stand is closed, use the dropbox. The valets are available much later than the closing time of the service counter (they may even be available 24/7), so you may not need to use a dropbox at the time of the return.

I've always received an emailed copy of the final receipt shortly after dropping off the car, but this has typically been during the day when the service counter was open. In any case, I would expect this to arrive soon after they open the following morning.

 

[Joan S.]

I've used National at this location many times. National and Alamo share their parent company and have a single service counter in the Guest Relations area off the Dolphin lobby. I've found the personnel to be friendly and efficient. You will go to the counter to start the rental. They will verify your driver's license and credit card info, hand you the paperwork, and give you the keys to take to the valet stand outside the front entrance of the hotel. The valet will bring the car around and you will be off and driving. On return, if the valet stand is open, give you keys to the valet and the valet will give you a receipt with the time, mileage, and fuel level noted. If valet stand is closed, use the dropbox. The valets are available much later than the closing time of the service counter (they may even be available 24/7), so you may not need to use a dropbox at the time of the return.

I've always received an emailed copy of the final receipt shortly after dropping off the car, but this has typically been during the day when the service counter was open. In any case, I would expect this to arrive soon after they open the following morning.

Thank you!! I appreciate you taking the time to answer my concerns. I feel good now with picking up a car at this location. Joan

 

[goofy4tink]

The people at the Alamo/National counter at the Dolphin are my favorites! I love using this location!! I've done after hours drop off as well as pick up. Worked perfectly!

 

[Joan S.]

The people at the Alamo/National counter at the Dolphin are my favorites! I love using this location!! I've done after hours drop off as well as pick up. Worked perfectly!

Thank you. Great to hear another positive review. Joan