Does Disney Live Up To It's Reputation Or Off of it?

[SanFranciscan]

I was on another board and saw a question posted by someone I suspect is one of Disney's competitors or wants to be in a position to compete with Disney. Nevertheless, it is a legitimate question that Disney's marketing people would want to hear feedback about so I am going to ask the question here. You know they read what we say here, or what is the point of having this board?

The question asked on another board by someone who admits that he is in the amusement business was: Does Disney live UP to its reputation for service or does it live OFF of that reputation?

I think they do pretty well considering that they have many inexperienced workers dealing with masses of people, and these young workers are expected to not only move huge lines but provide "magic" or "pixie dust," which are often difficult to define. What do you think?

 

[Tirapapas]

I think the options are not mutually exclusive. In a sense, they life off their reputation. Probably that's why we keep going back. But once you're in there, the live up to the reputation. That's why they still got it.

Regarding the "inexperienced workers", you have to think more in how the system works, not how individuals perform in that system. The system and the processes are the key to Disney's and almost all of the organizations.

 

[sjanus]

Definitely, I think, they live up to their reputation.....we have never had a bad trip to Disney. They have it down!

 

[thepwa]

Both. If they didn't do it right, I wouldnt keep coming back year after year!

 

[Brian Noble]

Yes.

 

[jdybnsn]

I think Disney are great.... but I do think they need to up their game plan to keep themselves ahead of the competition as far as their accommodation goes.

Last time we went to Orlando we stayed at two different non-Disney, up market resorts...and whilst they did not have the Disney magic.....they most certainly had better and bigger facilities (fabulous pools, lazy rivers, larger rooms, quality food at a reasonable price.. etc) and equally good service...for much less.

OK, so we may have lost a few Disney onsite perks, but the quality of our stay more than made up for these...and we were still only 15mins away from the Magic !

I really hope Disney spends some time looking at the competition and take some action really soon ...I don't think they can afford to stand still.

As far as Disney attractions go ie the parks......apart from changing/ re-theming more rides /shows, more often, NO Disney cannot be beaten anywhere in the world !!!!!