Awww, that's too bad. We used him a LONG time ago (all our kids are grown now), and it was the BEST! We followed the recommendations to a T and it worked out perfectly-where to go when, when to send one of the older kids to get a Fast Pass (as I said, long time ago, LOL), and when to go back to the hotel so the young ones could nap. Now we're going to take our granddaughter and I would have loved the info I received from Tour Guide Mike. I hope he's doing well.