It may vary depending on resort but when we were at CR last year Turn down service was the following (note we generally had been back in the room b/w regular maid service and turn down) - trash cans emptied, fresh towels if any had been used, comforter turned down and chocolates left on the pillows, drapes/blinds closed, light left on. I believe that one afternoon I had taken a nap and that bed had been remade and turned down that night as well.