Do You think DISNEY has gone down hlll the last few years?

[wanttobeinvienna]

But wouldn't the Disney IT Dept input the data? When I've contacted Disney about it, they refer to it as their IT Dept. At my school board, the IT Dept is the only department who touches the website - the other departments and all schools send the info our Communication Director for editing and such, and she hands off to IT Dept as even she has limited access to the website. She keeps the Blog and Twitter feed active each day, but the other inputting of data is done by IT Dept and their assistants. All errors and structural issues are handled by IT Dept. This is how Disney has explained it to me on several occasions with the issues that I've called about, but maybe I've misunderstood?

In the way they've explained it to me, they don't have a million separate departments inputing data onto their website. When they've returned my calls, the executives have said they have spoken to the IT Dept and they are working on the issue. I guess it may not be true though...?

If the Disney Dining Dept. is indeed inputting data as you suggest, then this is even worse, as they should absolutely know the correct price ranges, restaurant descriptions and menus.

Thanks for pointing that out, Tiger

No- I think you are absolutely accurate, and in a round about way- we are kind of saying the same thing (although, I left out a key part!!)

Of course, I don't know how Disney does it, but the majority of businesses/ organizations build their websites exactly how you described- the IT builds the platform for website, the individual departments submit their copy for review, generally to their director/manager, who submits to PR, etc to verify, and then it goes to IT who inserts. IT generally never reads what is inserted, because their end is the technology part, and the copy's content is not their business (kind of the whole thought of too many hands in the pot.... ) Errors on the copy (ie: grammer, wrong times, etc) are generally not the IT's fault, although that is a generalization, and not the rule (isn't that true for everything ) So if you get to a website, and it won't follow a link- generally that's IT. If you get to a website and it lists Wishes at 6:00 instead of 8:00, that is usually a copy issue.

Anyways- silly distinction!! There are certainly more pressing issues!

I have to be honest and say I don't use Disney's website at all. I find it to be frustratingly slow, and the information is buried too deep for my liking ( I usually am too discouraged by the time I find it to realize if it is accurate or not). I use unofficial sites.

 

[Tiger926]

No- I think you are absolutely accurate, and in a round about way- we are kind of saying the same thing (although, I left out a key part!!)

Of course, I don't know how Disney does it, but the majority of businesses/ organizations build their websites exactly how you described- the IT builds the platform for website, the individual departments submit their copy for review, generally to their director/manager, who submits to PR, etc to verify, and then it goes to IT who inserts. IT generally never reads what is inserted, because their end is the technology part, and the copy's content is not their business (kind of the whole thought of too many hands in the pot.... ) Errors on the copy (ie: grammer, wrong times, etc) are generally not the IT's fault, although that is a generalization, and not the rule (isn't that true for everything ) So if you get to a website, and it won't follow a link- generally that's IT. If you get to a website and it lists Wishes at 6:00 instead of 8:00, that is usually a copy issue.

Anyways- silly distinction!! There are certainly more pressing issues!

I have to be honest and say I don't use Disney's website at all. I find it to be frustratingly slow, and the information is buried too deep for my liking ( I usually am too discouraged by the time I find it to realize if it is accurate or not). I use unofficial sites.

Tiger

 

[flicx]

No- I think you are absolutely accurate, and in a round about way- we are kind of saying the same thing (although, I left out a key part!!)

Of course, I don't know how Disney does it, but the majority of businesses/ organizations build their websites exactly how you described- the IT builds the platform for website, the individual departments submit their copy for review, generally to their director/manager, who submits to PR, etc to verify, and then it goes to IT who inserts. IT generally never reads what is inserted, because their end is the technology part, and the copy's content is not their business (kind of the whole thought of too many hands in the pot.... ) Errors on the copy (ie: grammer, wrong times, etc) are generally not the IT's fault, although that is a generalization, and not the rule (isn't that true for everything ) So if you get to a website, and it won't follow a link- generally that's IT. If you get to a website and it lists Wishes at 6:00 instead of 8:00, that is usually a copy issue.

Anyways- silly distinction!! There are certainly more pressing issues!

I have to be honest and say I don't use Disney's website at all. I find it to be frustratingly slow, and the information is buried too deep for my liking ( I usually am too discouraged by the time I find it to realize if it is accurate or not). I use unofficial sites.

If I was disney I would want the most accurate and best customer friendly site around.In this day and age of computers anything less could cost a major corporation like disney money. Maybe thats just me though!

 

[d1gitman]

If I was disney I would want the most accurate and best customer friendly site around.In this day and age of computers anything less could cost a major corporation like disney money. Maybe thats just me though!

In comparision, I have found Universal's website to totally suck. It seems like everytime i try to price a package with any advertised specials, it doesn't work or gets hung up. While Disney's site does need improvement in quality, it is still light years ahead of Universals IMHO.

 

[Planogirl]

In comparision, I have found Universal's website to totally suck. It seems like everytime i try to price a package with any advertised specials, it doesn't work or gets hung up. While Disney's site does need improvement in quality, it is still light years ahead of Universals IMHO.

Really? I have had the same amount of trouble with both sites. Of course the HHN pages are amazing but they are sometimes slow too.

Personally I think that both websites are running neck and neck in being slow.

 

[brunette8706]

No- I think you are absolutely accurate, and in a round about way- we are kind of saying the same thing (although, I left out a key part!!)

Of course, I don't know how Disney does it, but the majority of businesses/ organizations build their websites exactly how you described- the IT builds the platform for website, the individual departments submit their copy for review, generally to their director/manager, who submits to PR, etc to verify, and then it goes to IT who inserts. IT generally never reads what is inserted, because their end is the technology part, and the copy's content is not their business (kind of the whole thought of too many hands in the pot.... ) Errors on the copy (ie: grammer, wrong times, etc) are generally not the IT's fault, although that is a generalization, and not the rule (isn't that true for everything ) So if you get to a website, and it won't follow a link- generally that's IT. If you get to a website and it lists Wishes at 6:00 instead of 8:00, that is usually a copy issue.

Anyways- silly distinction!! There are certainly more pressing issues!

I have to be honest and say I don't use Disney's website at all. I find it to be frustratingly slow, and the information is buried too deep for my liking ( I usually am too discouraged by the time I find it to realize if it is accurate or not). I use unofficial sites.

Now that's FUNNY!

 

[brunette8706]

Chef Mickeys and 'Ohana take TIW.

Please don't put a lot of stock into what you see on the WDW website. It's not the place to look for the best or most accurate info. Disney's seen to that.

Crystal Palace does NOT cost $60 per person. I thought we covered that. Are they putting the same price range down for Akershus or CRT?

Yep. See below:

Location:
Norway Pavilion
Service:*
Breakfast
Character Dining
Family-style
American
$$ ($15 to $35.99)
Lunch
Character Dining
Family-style
Norwegian
$$ ($15 to $35.99)
Dinner
Character Dining
Family-style
Norwegian
$$$ ($36 to $59.99

 

[brunette8706]

I just saw this on the official Disney website:

Chef Mickey's

Meet Chef Mickey and friends at buffet-style breakfasts and dinners.

Location: Disney's Contemporary Resort

Price: $$$ ($36 to $59.99 per person)*

Cuisine: American

Breakfast: 7:00AM-11:30AM (includes Characters- Mickey Mouse, Donald Duck, Goofy, Minnie Mouse, Pluto)

Lunch: 12:30PM- 2:30PM (does not include Characters)

Dinner: 5:00PM- 9:30PM (includes Characters- Mickey Mouse, Donald Duck, Goofy, Minnie Mouse, Pluto)

Dine Plan: View Dining Plan Information

....

Not sure why $59.99 is showing for the price breakout for this restaurant. Anyone have any idea?

Brunette

*
Looks like Disney changed the price again at Chef Mickey's.

It is now back to $35.99! LOL!

Location:
Disney's Contemporary Resort
Service:*
Breakfast
Character Dining
Buffet
American
$$ ($15 to $35.99)
Dinner
Character Dining
Buffet
American
$$ ($15 to $35.99)

 

[KellyNY]

No- I think you are absolutely accurate, and in a round about way- we are kind of saying the same thing (although, I left out a key part!!)

Of course, I don't know how Disney does it, but the majority of businesses/ organizations build their websites exactly how you described- the IT builds the platform for website, the individual departments submit their copy for review, generally to their director/manager, who submits to PR, etc to verify, and then it goes to IT who inserts. IT generally never reads what is inserted, because their end is the technology part, and the copy's content is not their business (kind of the whole thought of too many hands in the pot.... ) Errors on the copy (ie: grammer, wrong times, etc) are generally not the IT's fault, although that is a generalization, and not the rule (isn't that true for everything ) So if you get to a website, and it won't follow a link- generally that's IT. If you get to a website and it lists Wishes at 6:00 instead of 8:00, that is usually a copy issue.

Anyways- silly distinction!! There are certainly more pressing issues!

I have to be honest and say I don't use Disney's website at all. I find it to be frustratingly slow, and the information is buried too deep for my liking ( I usually am too discouraged by the time I find it to realize if it is accurate or not). I use unofficial sites.

I know what you mean, I cannot find a thing on official site. Sad for newbies who does not know about other sites.

 

[GadgetRick]

If I was disney I would want the most accurate and best customer friendly site around.In this day and age of computers anything less could cost a major corporation like disney money. Maybe thats just me though!

Good luck! Their sites have sucked for years...

 

[flicx]

Did they fix the prices yet?

 

[flicx]

Will do!! We are picky about pizza so it will have to be pretty good to be be even on our good scale. It is really quite an oddity for us to try it but DH and DD5 love new places!

I'll post food pictures along with menu pictures and prices.

Well suellen I know you are back and you promised to answer the pizza question and fill us in on your trip soooo!How about it,plus do you think disney went down hill at all?

 

[Suellen]

Sadly we didn't make it to the pizza place. We even left with 1 meal left over. We did counter service dining and used our meals to cover all three meals.

I still don't think it has gone down hill at all. Of course JMHO.

There are a few things that I can't really speak of that you all think of as going downhill... namely PRICES.

1. We are DVC members so our hotel is covered
2. We are AP holders so our tickets are covered
3. We use the QS dining and it only costs us $84/day to feed our family of four.

90% of the time my 3 year old eats the equivalent of nothing. We ordered three adult meals at every (almost) meal and used the extra two to get adult breakfasts to split in the morning.

I will say that I had a hamburger and it was great. I remember the crumbly buns that I hated from years ago and haven't had a bun there since. They are still a wheat bun but not nearly as dry.

We tried the new Mexican QS and we thought it was yummy.

We didn't eat a single table service this time.

We did see one full trashcan (in the line for Snow White) and I only noticed it because there were four coke product bottles sticking out and I wanted DH to grab them so I could use the codes for points from the caps (mycokerewards) LOL! Otherwise I probably would have skimmed over and not noticed it.

Otherwise the park was clean. Both our rooms were ready early (1:00 and 11:00 AM).

Cast Members were great. Fireworks for MNSSHP were awesome.

We did have a problem where a CM told us that stroller rentals were free during MNSSHP so we left our strollers in the room only to find out that they were NOT and it cost us 31.00 ~ I was seriously ticked off. I did just let it go though.

Other than that one incident ~ the only bad stuff was bad guest behavior! Of which there was PLENTY!!!

 

[brunette8706]

Sadly we didn't make it to the pizza place. We even left with 1 meal left over. We did counter service dining and used our meals to cover all three meals.

I still don't think it has gone down hill at all. Of course JMHO.

There are a few things that I can't really speak of that you all think of as going downhill... namely PRICES.

1. We are DVC members so our hotel is covered
2. We are AP holders so our tickets are covered
3. We use the QS dining and it only costs us $84/day to feed our family of four.

90% of the time my 3 year old eats the equivalent of nothing. We ordered three adult meals at every (almost) meal and used the extra two to get adult breakfasts to split in the morning.

I will say that I had a hamburger and it was great. I remember the crumbly buns that I hated from years ago and haven't had a bun there since. They are still a wheat bun but not nearly as dry.

We tried the new Mexican QS and we thought it was yummy.

We didn't eat a single table service this time.

We did see one full trashcan (in the line for Snow White) and I only noticed it because there were four coke product bottles sticking out and I wanted DH to grab them so I could use the codes for points from the caps (mycokerewards) LOL! Otherwise I probably would have skimmed over and not noticed it.

Otherwise the park was clean. Both our rooms were ready early (1:00 and 11:00 AM).

Cast Members were great. Fireworks for MNSSHP were awesome.

We did have a problem where a CM told us that stroller rentals were free during MNSSHP so we left our strollers in the room only to find out that they were NOT and it cost us 31.00 ~ I was seriously ticked off. I did just let it go though.

Other than that one incident ~ the only bad stuff was bad guest behavior! Of which there was PLENTY!!!

Hey Suellen!

Glad you had a good time! How was the contruction at MK? Anything new to report?

What was up with the guests? Some people can really get on my nerves. I just got back from Boston 10 minutes ago, and had a GREAT TIME! But, yes of course some people just get on my nerves. We rented a car at Enterprise and there was a guy there that nearly knocked me over along with another woman just to get in line at the counter. He was very obnoxious. Another man on the aircraft, couldn't wait for other people to get off in row "order" meaning first row exits first followed by the second so on and so on! Well this guy, just got his overhead stuff and just butted in line and got out before the row in front of him! UGH! Anyway, other than that we had a great time and great lobster.

Was it crowded? Did you check out the new pizzeria place in Italy?

Brunette

 

[Suellen]

Guest behavior was AWFUL! On Soarin we had a group of people slowly working their way around us. So when we got to the front where they ask you how many in your party it was two lines single file of our family and theirs and they jumped in front of me. DH said to just let them go and not make a scene ~ then he said "oh and there are like 30 of them" so I let them all go by except for the last two and then stepped back in front. I didn't actually know this until after. But the CM asked me if we were with the party he had just let in and I said no and the two behind me were all sighs and frustration and on and on. The CM then let in the whole FP line (like 40 people) before letting our side in. So they were really separated. LOL! They shot me the stink eye the whole second part of the line. Eh. You should have been more effective cutters.

The WORST one was though the family that stole a balloon out of our stroller. My 5 year old SAW them take it and started crying and asking "why would someone take a little girls balloon without asking". My DH marched right up to them and asked them why they took our balloon. They said that it was floating around not near or in anything. So 5 year old says "I saw you take it from our stroller!" So they pretended the didn't speak English.

Lots of not moving all the way down the aisle. Which was funny because it wasn't busy and it didn't matter but the CM's were asking that everyone move all the way to the end of the rows until everyone was in and then adjust. So....on VOTLM DD comes across a couple who plopped down middle of the front row after throwing us an elbow to get in first. She stood there, crossed her arms and said "you are supposed to go all the way to the end" they didn't move and neither did she. A CM came over and told them repeatedly to move and they didn't. DD finally went around them. It was so funny to see her do it. She LOVES rules and despises rule breakers.

 

[Suellen]

Oh ~ FL was the same. Looks like a BIG expansion!! Can't wait for it to be done.

 

[KellyNY]

Hey Suellen!

Glad you had a good time! How was the contruction at MK? Anything new to report?

What was up with the guests? Some people can really get on my nerves. I just got back from Boston 10 minutes ago, and had a GREAT TIME! But, yes of course some people just get on my nerves. We rented a car at Enterprise and there was a guy there that nearly knocked me over along with another woman just to get in line at the counter. He was very obnoxious. Another man on the aircraft, couldn't wait for other people to get off in row "order" meaning first row exits first followed by the second so on and so on! Well this guy, just got his overhead stuff and just butted in line and got out before the row in front of him! UGH! Anyway, other than that we had a great time and great lobster.

Was it crowded? Did you check out the new pizzeria place in Italy?

Brunette

OMG, people can be so horrible sometimes. I never understood why it is so important to cut infront of someone and save maybe 30 seconds. It happened seveal times on our trip.

Totally jealous about the lobster.

 

[BigGreen73]

Well we just got back Sun 09/26. And as promised, I will post some thoughts when I get a chance about my recent trip and if anything, at least IMO, is going downhill at WDW.

 

[Magicbus]

at least IMO, is going downhill at WDW.

Oh boy, finally, maybe some serious WDW bashing. I'm sure having gone there 8 times has given you a lot of insight.

 

[ntsammy5]

I'm sure having gone there 8 times has given you a lot of insight.

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