No flames from me, I tried to look at it from his point.
Unfortuantely I think it's the opposite reason. When some thing is comfortable, you generally count on it for being "the same". So when I ask myself "is food quality the same or as comfortable" as my first two trips? No.
Are the shops teh same, with the same quality merchandise, the same variety of merchandise? No way!!
"Comfort" denotes a degree of satisfaction. A comfortable vacation usually means there is a Level of "sameness" that we are used to. If you have a comfortable sofa, you "expect" it to feel good.
So for me, the problem is the quality I expected from Disney is no longer being met. You're right there was a very good feeling of comfort knowing that when I made ADR's I would get a good meal. Now, a lot of folks are simply happy if their meal is OK. how sad is that.
When people booked Mickey;s holloween party, there was an "expectation" of certain things. we were comfortable knowing that the extra money spent would give us certain things. That was based on our comfort level. Many of us pretty much banked on it.
I think that's why we're probably upset more than the 1X visitor.