Not exactly related to the OP's issue, but I spend a lot of time on the phone at work - and don't speak Spanish. I decided to learn an appropriate phrase IN Spanish, after realizing that talking louder doesn't help (would insert a 'hanging head in shame' smiley here if one existed): "My name is KaytieEldr. I don't speak Spanish but someone who does speak Spanish will call you back". My coworkers laugh at me - one simply because of my BAD accent, but both because it doesn't matter how many times I repeat, "Yo no habla Espanol", the person on the other end of the phone is off and running!