Or it's the new policy. It probably gets difficult to manage crowds and the line if an ever-larger group of people hovers around the machines just to the side and then wants to "cut back in" when what they're waiting for is available. Yes, they already waited through the line once, but the people actually still in line may not understand or recognize this and things good get a little ugly. Too bad if this is the way it has to be. It always seemed to work ok at RSR fp machines to let some step aside, but I don't know the numbers of people who might be trying to use that option for Frozen and what kind of frustrations it presents from the CM perspective.