DL e-ticket delivery not working for Yahoo/SBC

[Ariel224]

Long story made short....not...

My dad, who is joining us at DLR a week from today, doesn't like to purchase online with a credit card, so I told him I would take care of ordering his parkhopper. We will already be somewhere in the parks when he arrives. For the sake of making this as painless as possible for him, I ordered from Disneyland.com with the intent of forwarding the email with the e-ticket voucher attached, from my email account to his, so that he can go straight to the turnstiles when he arrives.

I placed the order last night, got a confirmation email that my voucher email would arrive shortly, and then I went to bed. This morning, when I checked, still no voucher.

So I placed the call and thankfully didn't have to wait on hold. The CM said that this is a known issue with Yahoo and SBC email accounts blocking the email due to the pdf attachment. (Apparently, it's being blocked at the server, because it didn't land in my spam folder either). The CM had to send an email to the online support team requesting that it be resent to my GMail account. He also put my dad's name as the pick-up person so that he can go to the ticket booth and do a will-call (which is the very scenario I was trying to avoid in the first place to save time) if for some reason I still can't get ahold of the e-ticket.

I'm hoping all works out in the end, but just wanted to warn anyone using a Yahoo/SBC email that things might not go as smoothly as they should when ordering.

 

[3Minnies1Mickey]

This must be a new issue. We had no trouble in May/June.

 

[Ariel224]

They said it was a relatively new issue. I just wish there was some sort of disclaimer on the website indicating the issue, as I could easily have had it sent to my Gmail or directly to my dad's email.

 

[blackjackdelta]

Yahoo and gmail are notorious for blocking but also for pushing spam. Hope all works well.

Jack

 

[3Minnies1Mickey]

There's no disclaimer because it's usually a temporary problem.

 

[Disluvney]

We ordered our Disney e-tickets in late August for our September trip and they did not arrive to our Yahoo/SBC email account. I was really bummed because we wanted to save time, go straight to the gates, and enjoy every minute of the magic. Disney would not resend the PDF to us and as a result we had to pick them up on-site at the ticket booth which wasted about 30 minutes while they had to locate our 3 day park hopper passes in the system and then wait for supervisor approval for the release of the tickets. Hope all works out better for you

 

[kelmac284]

Crud I sure hope they fix this soon cuz I too have sbc and I have NEVER had that problem before. I wonder if Comcast will accept them??? If so I can have mine sent to my mom's email. We are going in Dec and I planned to buy the tickets only a few days before the trip but if they won't send them to my email that is going to be a pain.

Anyone have comcast and know if THAT works???

 

[JH87]

I have sbcglobal/yahoo and never had an issue with etickets. most recently got some in september. but i have had other issues with sbc about not receiving emails from my mom of all people! hopefully this issue gets fixed fast!

 

[skiingfast]

Do your filtered out emails get sent to a junk/spam folder? If so you can look in there and probably mark the sender as ok.

This is like doing the oppsite of marking unwanted email as spam in your inbox so it goes to the junk/spam folder.

 

[Eeee-va]

I've had to do will-call too...it did take maybe 20 minutes (it was in the evening; we bought 5 day hoppers so we could enter the park on our arrival day). But it was fine. (Note: Tickets will not arrive via email if you address it @google.com either. )

I would have been really mad if we would have had to wait in the morning...but in theory I think you could pick them up on your arrival day/night, even if you're not visiting the park until the next day?

 

[Ariel224]

I'm not sure if these questions were addressed to me, the OP or not, but I'll jump back in....

Do your filtered out emails get sent to a junk/spam folder? If so you can look in there and probably mark the sender as ok.

This is like doing the oppsite of marking unwanted email as spam in your inbox so it goes to the junk/spam folder.

The spam folder was the first placed I checked after realizing it wasn't in the In Box.

I've had to do will-call too...it did take maybe 20 minutes (it was in the evening; we bought 5 day hoppers so we could enter the park on our arrival day). But it was fine. (Note: Tickets will not arrive via email if you address it @google.com either. )

I would have been really mad if we would have had to wait in the morning...but in theory I think you could pick them up on your arrival day/night, even if you're not visiting the park until the next day?

Arrival day pick-up is the only option here. I was just trying to make this as easy on my dad as possible. His flight arrives at SNA at around 2pm. He will go check in at the hotel and then join us at the park. I was trying to avoid the ticket window to save time, since he gets in later than we will. The most frustrating thing about this whole situation is that if I had known that the ticket window was going to be a necessity, I would have ordered from Getaway Today and saved a couple of bucks. I went with the e-ticket option specifically for the convenience of saving a few minutes.

I considered leaving my name as the pickup person and getting his ticket when we pick up ours earlier in the day, but my fear there is that if we are on a ride, or don't hear the cell phone when he calls, he will be stranded outside the gate with his ticket in my purse.