A) The Touring Plans thing has always confused me. The hotels say that the don't read room request faxes. But people say they have good luck when they have Touring Plans fax in a room request. So do the hotels read the faxes or not?
B) The Touring Plans website has a lot of mistakes. So you might get the exact room you request, but discover that it wasn't what you had expected it to be.
C) If you have Touring Plans request a specific room, (or if you personally request a specific room) and that room isn't available, the room assigners won't know what it was that you liked about that room so they won't be able to get you a good alternative.
D) Do not try to do it on the check in part of the Disney page. There are always glitches with that. Sometimes you see options which don't even apply to the hotel at which you will be staying.
E) Call 407-W-DISNEY (if you made the reservation yourself) or have your
travel agent call (if he/she made the reservation) to put in your room request.
F) Call today. Then call back tomorrow and say you can't remember if you made a request, so ask them to read it back to you. (So you can see if they goofed.) Don't delay. You are getting close to the day that the rooms will be assigned.
G) Simplify the reason for your request, because frankly your whole story is hard to follow. Go with something like: My husband is in the military. He was overseas (or wherever) and missed my son's 3rd birthday (or whatever year) so we are celebrating it at Disney World. That tugs on the heartstrings more than the way you explained it.
H) Make sure you make the request a positive ("I want") rather than a negative ("I don't want"). If you make it a negative, they might enter it incorrectly and show that you have asked to get whatever it was that you didn't want.
Thank you to your husband for his service.
