I would call the request in and explain the reason for the first floor request.Is it best to ask for a room location preference on the phone or online? Our daughter has Neurofibromatosis and her back will flare quite a bit and her knees bother her as well. We really need to try to stay on the first floor if possible so she is not climbing stairs. I have never requested a room location, and we have always been on the first floor at Pop. I just want to try to make sure we stay on the first floor if at all possible.
If that is your only request,I would be almost positive it can be accommodated.
IF you arrive at POP and haven't been assigned a First Floor room,go to the Front Desk and explain your situation again.
