Dang...busted speaking ill of BWI CL outside of this thread! Lol....
So your question... I sort of chalk it up to one of those things that proves life wouldn’t be any fun if we all agreed on everything or had the same travel opinions/preferences. I am certainly in the minority around here when it comes to BWI, so I’m the oddball.
I think most of it is that BWI as a resort just doesn’t speak to us all that much. Love the location, the theme and layout isn’t my favorite. The pool is fine, we just like others better. No zero entry pool and no true kids splash pad are dings (my kids are younger). I’m not one to be too concerned with room style, but the rooms are sort of Grandma’s house’ish for my taste (love you Grandma!).
While this can happen anywhere, we had a bout of crowded lounge conditions during our stay. Seemed like every time we tried for evening apps there was nowhere to sit. In fairness, this was during the Princess Half Marathon weekend, which I sometimes think inspires more folks hanging around the lounges given early wake up calls.
Food and beverage were great and worthy of the high praise they consistently receive on the thread. I did find the cooking odors in the evening odd (it’s pretty overpowering all over the halls depending on what’s cooking), but I don’t really count that as a big deal.
We didn’t experience any CM interactions or attentiveness that were different than any other CL (if anything it might have been below-average), but that is also often mentioned as a major highlight around here.
I love this thread, but sometimes I think I let the chatter build expectations too much in my head for some CLs before trying them. I think it happened to us for BWI, like it happened for GF RPC. Both nice resorts and CLs... but at the end of the day, just Disney CLs - complete with their various pros and cons.
Full disclosure - we only have one BWI CL stay, Feb 2018, so that has some age to it. We were there for an adults only trip and were really excited to try it as we had a vision that it would be a great spot with no kids, but left with the conclusion that we just like other places better. I think one stay isn’t enough to make a fair assessment so I do hope to return someday, just haven’t found the right trip to do it again.
Sorry that was TLDR!
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Oops, sorry!

I booked it based on reviews here and my friend loves it. I'm just not excited for it. I was curious for your thoughts since we have similar opinions on others. I'm thinking possibly sugarloaf. NJ just so confused!