Hello there! I am back on the DIS after a long hiatus, and we are coming to stay at the Boardwalk CL for the Food & Wine Festival November 4-7. This time we are coming without the kids.
We've talked about doing this trip for several years and are very excited to finally be doing it! We are coming the day after my youngest's marching band season ends, so it'll definitely be a celebration too. Ha!
The big question I have - which I am confused about and I apologize in advance if it's already been asked before is that even though we are booked at the Boardwalk CL, I got an email from the Yacht & Beach Club IPO. Not that I'm complaining....
The last time we were at WDW, we stayed at the Poly CL. The IPO staff was fantastic and very accommodating to my special needs; as I am deaf. I had just been implanted with cochlear implants so talking on the phone wasn't something I could do yet. They got my ADRs, and were quick to respond with the information I needed.
But this time.... It just seems a little impersonal, maybe? I told them in my response to their welcome email that I'm deaf and that phones were difficult for me. I called today (with the help of ClearCaptions) to inquire about the Food & Wine Festival events, and basically got the same response that I got in the email I received back - "go to the Disney website."
I had made some ADR requests, but I have yet to receive any response if those have been made since I called them with my credit card info so they could make them. Can anyone with Boardwalk CL experience help me out here. Since its been so long, I'm practically a newbie. Thanks in advance!!!