Disneyland Hotel lost and found

[Ksdisney22]

Just got back from a great trip for Oogie Boogie bash. Unfortunately my daughter left her prescription eyeglasses in the room (she is farsighted so can see without them unless reading or using her computer and then needs them desperately). We put in a request with the lost and found website disneyland.com/lostandfound and no response yet either way. If you call DLH, the Lost and found number does not have a person at the other end, just a voicemail which we have already called and left the incident ticket number on. Anyone have info on a direct contact or had luck with lost and found finding and shipping the item?
Thanks!

 

[flyingdumbo127]

ksdisney22 and prayers your daughter's glasses are found! I sincerely hope your trip was fun otherwise

 

[Ksdisney22]

Great trip! posted in OOB thread that it was a must do. Have been to Disney 100+ times and OOB for the first and will do that again!

 

[brittlh]

I don’t have any direct contact info, but my husband left his glasses at DLH on a recent trip and had them mailed back. We just submitted a claim on the lost and found website. If I recall they sent a couple emails keeping us updated that they hadn’t been found yet before calling us that they thought they had them. It did take a bit to get them back because they said that they had to check with other guests to make sure they didn’t belong to them first. I hope they find her glasses soon! I’m glad you had a great trip.

 

[Ksdisney22]

I don’t have any direct contact info, but my husband left his glasses at DLH on a recent trip and had them mailed back. We just submitted a claim on the lost and found website. If I recall they sent a couple emails keeping us updated that they hadn’t been found yet before calling us that they thought they had them. It did take a bit to get them back because they said that they had to check with other guests to make sure they didn’t belong to them first. I hope they find her glasses soon! I’m glad you had a great trip.

thanks! I put in the request this am but havent had a response. Good to know that there is hope! I attached a pic and the room number. Fingers crossed!

 

[SOCALMouseMommy]

Disney is so very good with lost and found. It can take some time for found items to make their way to Lost and Found and be logged into the system.

 

[alleighboo]

I was about to say, submit a claim on the website for sure. My friend left her phone with attached wallet in the bathroom across from The Little Mermaid in DCA. We went back after she realized (about 5 minutes) and it was gone. It was apparently already making it's way to lost and found and we had it back in about 2 hours. They were the best! It you're going to lose something...lose it at Disney!

 

[flyingdumbo127]

Prayers by now your daughter's have been found and on their way back to you, Ksdisney22

 

[Ksdisney22]

Unfortunately not yet. I was able to call and speak to someone who was extremely friendly and kind. They did say the ticket will stay open 60 days... just in case. My hope is that since we checked out on a Sunday, maybe that housekeeping crew has them on a trolley and they get turned in. I do want to say that of all employees at Disney, the housekeeping staff at DLH went out of their way to be friendly, say hello, grab an elevator etc. Housekeeping was awesome and i put a cast compliment in for them with the app.

 

[flyingdumbo127]

Extra Ksdisney. I'm sorry. Grateful the person you spoke to was so kind! Thank you for your kindness in passing that on to the hotel staff!