Disney uk hotel booking error

Discussion in 'UK Trip Planning Forum' started by Chilly, Sep 29, 2009.

  1. Chilly

    Chilly RIP Tag Fairy

    Apr 25, 2006
    We paid off our hotel balance last week on the Disney UK website. I went on today to check it had all gone through ok and it had however they said we still had £314 left to pay. I rang up straight away and they said they will take the £314 off but I advise everyone to check their own bookings.
  2. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

    Oct 18, 2006
    my parents got a letter for the whole bill after they had paid! like a month after they had paid!

    I think its a small number of bookings as we didnt have any problems but like most companies there are always problems
  3. Beep

    Beep My heart and soul live in Florida!

    May 30, 2007
    We had the opposite problem - our balance payment was taken twice!

    I logged in the day after I had paid it to check, saw what had happened, called the number and it was refunded 48 hours later.
  4. igk

    igk DIS Veteran

    Aug 25, 2003
    Thanks. I went online the day after I paid the final balance, and it showed paid in full. I printed that page off for my records.
    I seem to be accumulating quite a dossier of paperwork for my upcoming trip :eek:

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