Disney shatter-proof ornaments - $4.99 shipped!

[Marshay]

I had ordered mine in 2 seperate shipments - I received 2 $5 gift certificates. Now I tried to use them online today and the full amount was charged to my credit card and the gift certificate didn't come off my order. I'm waiting for disney customer service to call me back. Now I'm wondering if these gift certificates were for ebay and not for disneystore online?

Oh now this gets more interesting...

 

[msmama]

The email seems so sketchy to me.

I'd expect a disney email to have some pizazz, lol. At least a picture or something. And it was from a weird email address.

And I don't really understand why they sent them and THEN somehow noticed that they were crappy? (Unless they got lots of complaints).

The whole thing just seems really strange to me. Has anyone else ever had anything like this happen (Disney or another company).

I'm hoping that I'll be able to fancy them up a bit myself if they're too bad.

 

[Abbie]

Oh now this gets more interesting...

Well it really got more interesting for me after I inquired about getting my purchase price refunded back to my paypal account and received an email back saying I was never charged for this item! Umm...according to my Visa account I was! It's kind of a joke to me now. Plus, I checked the tracking number and the package is still en route anyway even though they said it was never sent.

 

[gillenkl]

I had ordered mine in 2 seperate shipments - I received 2 $5 gift certificates. Now I tried to use them online today and the full amount was charged to my credit card and the gift certificate didn't come off my order. I'm waiting for disney customer service to call me back. Now I'm wondering if these gift certificates were for ebay and not for disneystore online?

I got a call back from disney customer service and she used both of my gift certificates with my order and charged the balance to my credit card - BUT she couldn't tell me the total that would be charged to my card or the amount the gift certificates were for? I went online to check the total and while it shows the 2 gift certificates I used - it doesn't show them as subtracted from my bill this is all very bizarre. As a note, I have ordered other things from the Disney Ebay store and never had a problem so hopefully this is just a fluke.

UPDATE:
I received one box in the mail today - 2 of the 4 are pretty hilarious (as a PP said, like 1st grader did them) but the other 2 are fine. In reality, when I get everything on my tree I don't think it will be noticeable unless someone has their nose pressed into the tree seriously studying the ornaments. Not going to lose any sleep over it.

 

[Marshay]

Well it really got more interesting for me after I inquired about getting my purchase price refunded back to my paypal account and received an email back saying I was never charged for this item! Umm...according to my Visa account I was! It's kind of a joke to me now. Plus, I checked the tracking number and the package is still en route anyway even though they said it was never sent.

Oh my oh my...

I got a call back from disney customer service and she used both of my gift certificates with my order and charged the balance to my credit card - BUT she couldn't tell me the total that would be charged to my card or the amount the gift certificates were for? I went online to check the total and while it shows the 2 gift certificates I used - it doesn't show them as subtracted from my bill this is all very bizarre. As a note, I have ordered other things from the Disney Ebay store and never had a problem so hopefully this is just a fluke.

UPDATE:
I received one box in the mail today - 2 of the 4 are pretty hilarious (as a PP said, like 1st grader did them) but the other 2 are fine. In reality, when I get everything on my tree I don't think it will be noticeable unless someone has their nose pressed into the tree seriously studying the ornaments. Not going to lose any sleep over it.

Well, unfortunately for me, these were going to be gifts for others so I can't give a 1st grader-type ornament ... I wonder why your GC now won't work. That's even more crappy to give the gc and then not have it coded into the system correctly.

I'm not sure what is going on with this. I'm hoping that everyone who isn't happy about it emails/calls Disney and Paypal to complain so maybe Disney can straighten this out for real... one can hope..

 

[ElizK]

I'm so sorry these turned out poorly. I feel bad for posting it. They were so cute in the picture.

 

[Marshay]

Well, I have to start singing the praises of DISNEY on-line!!

Yesterday I emailed Disney to complain about the $5 gc but since I had ordered 8 sets, I should have $5 per set. I told them that these were gifts for my family, neighbors, teachers and friends and cannot possibly give out inferior gifts with Disney's name on them (!).

I heard back from Disney today and they have exceeded my expectations. They are fully refunding me my money for the entire order and I still get to keep the $5 gift certificate (now whether that will work is a different issue ...)

They did not mention whether I'm still supposed to get the order or not. We'll see tomorrow as I'm not sure if they can even stop the order once it goes out. If I do, maybe there is at least one or two sets that I can salvage.

If not, the only thing I lost was time spent to order them and on DIS and I gained not only $5 ... but also my faith in Disney!!

 

[Marshay]

I'm so sorry these turned out poorly. I feel bad for posting it. They were so cute in the picture.

definitely not your fault!! They did look cute and it was a great deal ... for those whose arrived in good condition!

Well, I have to start singing the praises of DISNEY on-line!!

I forgot to mention that I immediately emailed Disney back thanking them profusely for their great customer service. Pixie Dust is alive today!

 

[gillenkl]

I'm so sorry these turned out poorly. I feel bad for posting it. They were so cute in the picture.

Totally not your fault - no way you could have known.

 

[SondraC]

I am on the phone with them right now....

 

[msmama]

Mine just got here and they're not as bad as I thought.

Would I give them as gifts? No. But they're fine for hanging on a tree/wreath/garland etc.

 

[Marshay]

I am on the phone with them right now....

Please let us know how it turns out. Based on my experience, Disney is trying to make good on this.

 

[bucket o' butter]

Mine just got here and they're not as bad as I thought.

Would I give them as gifts? No. But they're fine for hanging on a tree/wreath/garland etc.

I received mine today as well. I hadn't looked at them yet, but as I read this post, I decided I better look. Thankfully I am not giving them as gifts. If I was, I would be upset. The "jewels" are really crooked and some of the lines are bigger than others. It does look like something an elementary child made. I bought them for a Disney ornament holder I was given and I think it will be okay. I am disappointed that it isn't Disney quality and I still contemplating calling and complaining. I do not want to have to go to the trouble of shipping them back though. It isn't worth that. Hmmmmm??? What to do? What to do?

 

[SDSorority]

WOW guys!!! I had the same problem and didn't even know others were having the same problem until just now!! Here is my original email to them (yesterday):

"Hello. I just received my set of 4 Mickey head shatterproof ornaments, but unfortunately all four ornaments were very poorly made. The paint is chipped and smudged, and some of the Mickey head jewels are missing or out of place. I would like to return this set and be sent a new set. This was item xxxxxxxx, order number xxxxxxxxxx. Shipped to xxxx xxxxxx on November 22.

Thank you. Please let me know what I need to do."

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Here's Disney's response (today):

"Thank you for your email and the opportunity to bring more magic to your
DisneyStore.com experience!

I am so sorry to hear about the problems you have had with your order
and apologize for any inconvenience this may have caused. Upon
reviewing your concern, I am happy to inform you, I have issued a
replacement set of ornaments at no additional cost to you. Please allow
5-7 business days for delivery. If this does not resolve your concern
or if you have additional questions or concerns, please feel free to
contact us at (800) 328-0368.

I was pleased to assist you today and hope that you will continue to
shop with us at DisneyStore.com.


Have a Magical Day!!!!


Sincerely,

Shunda
The DisneyStore.com Team"


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SOoooooo.... we'll see what the 2nd set look like. I was going to use them as stocking stuffers for my immediate family. Each ornament had SOMETHING wrong, but I was going to keep the worst two for my own tree and then give the other two away to my mom and sister. Maybe I'll just end up with 8 very crappy Mickey-like ornaments.