Disney now "ripping off" er charging guests for lost APs???

[WDSearcher]

Originally posted by baileybrad
I had no intention of spreading a rumor. I read something, maybe not very well but that is what the boards are about.....asking questions. So I guess the troll will be signing off.

I think maybe the "troll" comment came because the subject line was a bit inflammatory. Using the phrase "ripping off", when the article you're quoting is not in any way clear about whether the person was charged or not, sets a certain tone. And phrases like that put people in a defensive mode. If you had put something like "Anyone ever have to pay to replace an AP???" in the subject line instead of "Disney now "ripping off" er charging guests for lost APs???", that would have been a far less inflammatory way to ask the question.

 

[GAIL HAYDEN]

Originally posted by auntpolly
Am I the only one that wishes they'd make them a little more substantially? Plastic or something? I'm a pretty neurotic person, but when we get APs I'm always a little nervous about them. With our family of 4, that's 4 little pieces of paper representing quite a bit of money!

The construction of these passes is quite sturdy, if they were plastic it would be four little pieces of plastic respresenting quite a bit of money. Mylar is very difficult to destroy.

 

[baileybrad]

I have been on the boards for quite awhile and never knew that if one doesn't like how a question is phrased that you can call the poster a name. I also did not know that if one is in the defensive mode that anything goes. That all being said, I have learned that the $20 charge is there for abusers of the system, and nothing more. If I lose an AP on vacation and it is replaced at no charge by a friendly cm at guest relations then my trip has experienced a bump in the road. If I am charged $20 for the same thing then I really think that I am being "ripped off" by the company and if that company is Disney then that is kind of sad. Just keep in mind that I am not only a troll but a cheap troll at that.

 

[auntpolly]

Originally posted by GAIL HAYDEN
The construction of these passes is quite sturdy, if they were plastic it would be four little pieces of plastic respresenting quite a bit of money. Mylar is very difficult to destroy.

I don't know -- I manage to keep my credit cards and driver's liscence quite intact! But my AP's are a wrinkled up mess that only works 50% of the time by the end of my AP year!

 

[Dznefreek]

Since "we" as a collective lose our passes and not Disney why shouldn't they charge for a new one. After all it costs money to go through the process of cancelling the old one and issuing new ones. Just about everything has a cost associated with it. Whether that cost is fair or not is up to one's own interpretation.

 

[jarestel]

I don't know whether lost AP passes are charged a replacement fee or not since I've not lost a pass, but if you lose your drivers' license or passport or birth certificate or any other "valueable" document, it is not replaced for free as far as I know. After all, Disney didn't lose the pass, so why should they swallow the cost of replacing it. Now damaged or de-magnetized passes are a totally different thing. I agree, with the other posters, an annual pass should be designed to actually last for an entire year.

 

[Dznefreek]

Now damaged or de-magnetized passes are a totally different thing.

Disney didn't damage or demagnitize it. That should have a cost as well.

 

[jarestel]

---------------------------------
Dznefreek says:
Disney didn't damage or demagnitize it. That should have a cost as well.
---------------------------------

Unfortunately charging customers to pay for repairs due to a bad design has become the modus operandi of too many companies these days. What business are you in?

 

[Dznefreek]

repairs due to a bad design

By whose standard?

 

[tjmw2727]

I lost my AP, my dd's AP and a PH with two days left and all were replaced free of charge on February 16th. I had the original receipts and had copied the back of the PHP as well as our AP's making it as easy as possible for the CM to help me.

TJ

eta - I would not consider a replacement charge to be a "rip off" but I am thankful I was not charged.

 

[GAIL HAYDEN]

Originally posted by auntpolly
I don't know -- I manage to keep my credit cards and driver's liscence quite intact! But my AP's are a wrinkled up mess that only works 50% of the time by the end of my AP year!

I keep mine in it's little sleeve away from other magnetic strips and it works fine, time after time. sometimes my bio scan does not work if my fingers swell from the heat, but, other than that, I is just nifty.

 

[seashoreCM]

I cannot fault Disney for charging a fee to replace a forgotten or lost or stolen pass. After all the pass actually says something like "Disney is not responsible for lost or stolen passes" on the back.

How else would you teach responsibility for taking care of one's belongings? And those guests who left their pass back at the resort and try to get a replacement put the biggest burden on the ticket agent to look up their name because they probably don't have written proof of purchase with them either.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

When I was in college I objected to the policy of denying seniors the privilege of doing a personal recognizance IOU if they forgot their meal ticket, effective near the end of the spring semester when the billing system had to be closed out and no further charges to the student accounts could be made. Looking back I now realize that by the time I became a senior I should have developed the responsibility to have my meal ticket with me.

 

[WDSearcher]

Originally posted by baileybrad
I have been on the boards for quite awhile and never knew that if one doesn't like how a question is phrased that you can call the poster a name. I also did not know that if one is in the defensive mode that anything goes.

You'd said earlier that you weren't sure why the troll comment was made, and I was trying to speak to that. If you notice, I didn't say it was right, nor did I condone it as a response. I was simply giving a possible reason as to why it may have happened.