Disney Movie Rewards :-(

[tchrrx]

I have over 4000 points. However, I apparently have two different Disney accounts with the same email address. It won't let me sign in. Instead, I get this message:
The email address ________@_______.net is associated to multiple Disney Online accounts.

If you wish to sign in with this email address, you must select one of those accounts.


When I click to select, I changed one to primary and the other to, "I no longer use this account." However, when I try to sign back in, I get the exact same message again. Any troubleshooting ideas? I really don't want to lose all those points!

 

[Gantu]

The SAME exact thing happened to me. I sent a email to customer service but didnt here back yet!

 

[ban26ana]

The same thing happened to me a few months ago. I emailed customer service and it was resolved in a day or two.

 

[MomiTo2SwtGuys]

This happened to me a few years ago and we called customer service. It was fixed while we were still on the phone.

 

[tchrrx]

The SAME exact thing happened to me. I sent a email to customer service but didnt here back yet!

Hopefully you'll hear back soon and get it taken care of.

The same thing happened to me a few months ago. I emailed customer service and it was resolved in a day or two.

Thank you! This gives me hope that everything will be fixed.

 

[IndyDisneyFan]

I had the same problem as well. It took a couple of emails but they finally got it fixed and all of my points were saved. Good luck!

Laura

 

[pixiewings71]

Happened to me about 6 months ago, I emailed them and they fixed it for me. They did ask me which email I wanted to use and they deleted the other one and combined them both.

 

[richmond282]

Post on their Facebook page. It will be resolved if they are still monitoring like they used to. I had a problem logging in one time and posted on their page. A lady from the company messaged me back within about an hour telling me how to fix it.