WDSearcher
DIS Legend
- Joined
- Aug 20, 2002
- Messages
- 11,793
Yes and no ... a friendly intro, followed by the required legalese, would leave gray area there. Someone could read that as "they really want to take it, but they can't" and then continue to send ideas in. As curt and rude-sounding as "Please don't send any more unsolicited ideas" sounds, it leaves absolutely no doubt in the reader's mind that sending in ideas is not the thing to do. You can't take that statement to court and make any case for it being ambiguous.
As for the folks who take it personally when they send in ride enhancements and other similar suggestions and Disney rebuffs them, remember that Disney doesn't know you. YOU know that you're not going to sue Disney, but Disney doesn't know that! (And, honestly, if Disney took your suggestion and it made their bottom line bigger by two million dollars a month, are you honestly expecting us to all believe you WOULDN'T mention that the idea was yours and that you don't have a copy of that letter lying around somewhere to prove it??
)Disney loves to get feedback from guests, and they like hearing what is working and not working in the parks. If you have a problem with a ride and you want that info to get to the right person, state the problem and be done with it. "The lap bar in the coaster car was too wobbly" or "the theming in the last room of the ride seems out of place." As soon as you say something like "You could improve the theming at the end of the ride if you ....", then the letter goes to Legal instead of to Operations or Decorating. A better way to end a letter is to ask a question. Instead of saying "I know how to fix it and here's that idea", end with "Is there something that could be done to fix the problem?" and then request that you receive an update once the problem is looked into. Your idea doesn't get any further, but the problem will get looked into. And that was the point of the letter in the first place, right?
