I was actually calling the general Disney World number and it was down for 2 hours. A lot of money lost in two hours of not being able to book for those that do not own DVC. My biggest issue with their IT is the lack of functionality. We should be able to make changes to our reservations without having to cancel them and risk losing one for the other and starting over or alter a waitlist if one day comes through so you do not go to the end of the line. They let you do that for dining so the functionality is out there. The biggest issue that shows they are behind the times is the fact that you cannot check how many days are left on a pass unless you are at WDW. EVERY gift card if the world has either a website or a phone number you can call to check a balnce. With the MDE you would think that would be something that they could build in.
We are true Disney Fanatics and it will always be our first choice for most vacations but they are beginning to frustrate me with the complete lack of customer service. When we had the great Claire in charge of DVC she starting bringing back the perks and you felt that she cared about our opinions and needs. Disney did not like that and shipped her to Paris and now they have someone that pretends to listen.
