Disney Erased All my FP+ and Won't Reinstate Them

[Kricketnp]

I am going to Disney TOMORROW (You know, the 4th of July, the busiest day of the year)...Going into this trip knowing the crowds, I had everything set up. Fastpasses for every day that I made exactly 60 days out...They were worked out around meals and tours and EMH and all of that. I made sure to book everything in advance so I wouldn't be locked out of any of the popular attractions like the Mine Train, Soarin', etc.

Last week, we decided to add the meal plan to our trip. When we called, they said that they would just add it to our existing reservation and that everything else would stay as is. We specifically asked if anything would be messed up and they assured us that everything would be fine.

I logged into MDE this morning and my entire trip was BLANK - no hotel, no dining, no FP+. After an immediate freak out, I relinked my confirmation # - my hotel and dining plans came back. However, all my FP+ are GONE.

We have called Disney 2x already and they said "Sorry there's nothing we can do, if rides are full, they're full." How is this fair? I am LIVID.

Help!

 

[fizz13]

Oh no!! I'm so sorry, this would be my nightmare! Is it possible in any way they may still be there and not showing? For instance, have you tried going in to book new FP? It may say do you want to override existing FP? I'm sure you have, just a thought. You must be devastated :-(

 

[BuzzinDownToDisney]

This happened to me yesterday. Re-link your hotel reservation and hopefully everything else shows back up (Worked for me, everything came back except MM)

 

[Kricketnp]

Yup, we relinked and the hotel and dining came back but none of the FP+. Disney said there's no way to retrieve them and if the rides are full, it's too bad for us.

 

[Missyrose]

Yup, we relinked and the hotel and dining came back but none of the FP+. Disney said there's no way to retrieve them and if the rides are full, it's too bad for us.

Are you looking on the app? Try the Web site, it's slightly less glitchy.

 

[JimmyV]

Won't be long now before someone posts that it must be your fault because MDE and FP+ worked perfectly for them.

Have you spoken with Tech Support or just a reservations CM? I would think that someone in Tech Support who knows what they are doing could drill down through your history to see that you actually did have FPs booked and that they got wiped. If they can do that, then perhaps you can ask for some "bonus" FPs to get added to your tickets good for any ride. They definitely can give those out, even if the rides are "full". That seems to be the appeasement mechanism for royal screw-ups. And yours is as Royal as it gets. Best of luck and pixie dust for your trip!

 

[jiminykrikkit]

Oh man. I am so bummed for you, my fellow Jiminy Cricket fan.

I hope maybe you can try what PP suggested about tech support and bonus FPs. Ugh, what a mess.

 

[DopeyDame]

Definitely call and talk to someone in the IT department rather than the first customer service person that answers. We had an issue with our tickets in MDE and the first lady at the call center was less-than-helpful and downright rude. She finally transferred me to IT, where I got an incredibly helpful woman who straightened everything out in about 10 minutes.

And if that fails, I'd probably make guest services my first stop in the morning. Hopefully they'd at least give you one or two any-time fastpasses. Do you have any screen shot of when you did have the fastpasses?

Good luck!

 

[ArwenMarie]

Did you look in the Change screens for them? (go into FP and hit Change not Replace) Just a thought.

I'm so sorry. I would be beyond ticked off.

 

[Kricketnp]

Thanks everyone - I will definitely try the IT route because guest services have been of no help whatsoever. They did suggest visiting guest services so we will try that, but I'd like for most of it to be ironed out BEFORE we get there. Blah.

 

[crazyash83]

Technology isn't perfect... and Disney is the first to experiment with such technology so it's understandable. It is too bad the testing phase did not last long but I think Disney rushed it out because everyone was pissed off the testing people were getting "ahead of the line" and all that nonsense of the paper FP and MB.

I empathize with you although unless a server crashed and was not backed up and I am hoping Disney's IT department has their servers backing up every 15 minutes or so... your FP+ reservations will still be on their backup servers somewhere... Soooo forget calling customer service and call IT immediately. If they cannot get your reservations back in a timely fashion, I would ask for a report as to why (i.e., server did not back up properly, a system flaw). The nice thing is you are prolly NOT the only person that experienced such an event. Hopefully others will give you advice as to what the IT department did for them and it might help with the anxiety.

Good Luck

*Keep Calm and Disney On*

 

[JimmyV]

The nice thing is you are prolly NOT the only person that experienced such an event.

I know what you are trying to say...but when you see it in print, it does make for a very interesting take on the situation.

 

[darkwing818]

OP this clearly bites & I hope it gets fixed before you get to the parks. If not as a PP noted hit guest services 1st thing. I'd ask for the manager, & calmly explain "what Disney" did to your reservations. I have had excellent results when dealing with Disney management in getting issues resolved, as long as I was right, calm & logical. Good luck & again hope all goes well.

 

[MOM POPPINS]

Yes this is what happened to us late may early june link below.. We went to Guest Relations whom called IT and they got everything in order except the Mine train and Soarin which we had to go daily to Guest Relations to get a yellow slip for the ride. It was a pain everyday and we spent 4 hours in Guest relations on our first day. I will agree with when Disney messes up big it doesn't know what to offer except a yellow fast pass... hours wasted on our last trip. We will be back, we have been going since 2000 and just took our 33rd trip.

http://disboards.com/showthread.php?t=3297374

 

[Leveretttltl]

What a bummer...I hope it works out for you.

 

[mag73]

I'm so sorry this happened to you. I would also recommend calling IT, they were able to help us when my password suddenly stopped being recognized.

 

[Cadenza]

Also, if the CM you are talking to says they can't do anything, respond with: "Thank you for your help, could I please speak to a manager?"

This worked for me with a hotel thing when the CM told me that he couldn't do anything to help. When in doubt, go higher up.

 

[Kricketnp]

Thanks for all the tips - we will definitely be stopping at guest services first thing tomorrow.

IT actually said that their servers don't back up anything with the FP+. I'm not sure if they were being lazy or lying or what...but that's what they said.

And I totally do agree that technology makes mistakes, but for a company that supposedly prides itself on its customer service skills, they aren't being very helpful.

 

[MOM POPPINS]

Good luck be prepared to wait, in the mean time I would make what fast passes you can. What took us 4 hours at Guest Relations was remembering all of our plans. The rides you booked but they cannot get they will give you a yellow pass for daily however you will have to stop by at the park daily to pick it up and you will need an incident number.

 

[Kricketnp]

Good luck be prepared to wait, in the mean time I would make what fast passes you can. What took us 4 hours at Guest Relations was remembering all of our plans. The rides you booked but they cannot get they will give you a yellow pass for daily however you will have to stop by at the park daily to pick it up and you will need an incident number.

Thanks so much for the info! We are making as many as we can for the time being!