Disney at their best during a parent's nightmare

CastAStone

Model Citizen. Reformed Mathlete.
Joined
Jun 25, 2019
We were at AKL-KV this September for a family vacation. We'd rented DVC points (non-refundable) with no insurance, so when my 1 year old came down with a low-grade fever and a cold the day before we were due to leave, we decided (after visiting the doctor) to forge ahead.

We toted him around for 2 days and he tried extremely hard to have fun - he's obsessed with fish, and ran window to window on the 2nd floor of the Seas pavilion for 2 solid hours pointing and shouting "Bish! Bish!" in each one.

On night 2 around 11 PM he started having some serious difficulty breathing.

He's never been super good at breathing when sick. We have an albuterol nebulizer at home, and brought a rescue inhaler with us just in case. We were debating for a while what to do when we decided we needed to find a pediatric urgent care or ER. Googling indicated that the nearest one was in downtown Orlando, which didn't seem right, so we called the front desk. When we explained what we were looking for they said hold on we have some people that can help you and immediately patched us through to Reedy Creek EMS (Disney's EMS). We repeated our question and they insisted that they come have a look, because if we do need to go to the hospital, they can get us admitted to the ER quicker and skip the line.

They also promised us that if we went with them, Disney would pick up the cost of the ambulance ride(!) if he did need to go. So we said yes, please come.

3 minutes later we get a knock on our door, it's the hotel's General Manager. Mind you it's 11PM. He wanted to see if there was anything else he could do. He offered us taxi vouchers to and from the hospital if we needed them. He explained what would happen when the EMS crew arrived.

A few minutes later, the EMS crew called us and let us know they were parking out front; 5 minutes later (it's a big hotel) they were at our door. They immediately took his blood-oxygen saturation level, which was 98%. Not perfect, but it meant that despite his difficulty breathing, he was getting oxygen. They discussed options with us, again let us know the ride to the hospital would be free, talked again about the taxi vouchers we could use to get back, and then when it was clear that the steroids were finally kicking in, discussed where we could bring him in the morning. The EMS crew took their time with us so that we'd be comfortable, and didn't rush out once it was clear he would be OK.

The General Manager came back to check on us again as the EMS crew was leaving, and after they left, told us in a matter that made it very clear that he meant it that we were to call the EMS again at the first sign of any trouble, even if that's 5 minutes after they're gone. He said if we call them 6 times in 1 night, that's OK, that's what they're here for. And he told us to call him personally if we needed anything.

The place they suggested we go the next morning got him on different steroids and antibiotics and he was doing better a couple days later and actually enjoyed the 2nd half of our trip. But how Disney's staff handled our scary parenting night will stick with me for a long as any of the other memories. Bravo.
 
  • MNDisneyMommy

    Mouseketeer
    Joined
    Jan 30, 2015
    That's awesome! We've never gotten sick there, but it's always been a worry of mine, and this is so nice to hear.
     

    DL1WDW2

    Earning My Ears
    Joined
    Aug 5, 2019
    Disney is excellent in many ways . I think I read once that Walt Disney wanted that type of care on property 24/7 no matter at Disneyland.
    Thank you for reporting this first class response .
    I hope the recent “ incident” on the SkyLiner has improved the emergency response tactics for the future. Huge ways for so many potential problems on Disney property especially with recent headlines.
    Basically I do feel safe in the D- World but also should be aware of surroundings and options in any crowded situation.
    For instance , nobody knows if they are prone to panic attacks until it begins.
    I have learned to carry small bottle of water and go to the “refresh” room before boarding the SkyLiner. I should carry something simple like small lollipops and perhaps learn simple stories to help keep every bodies thoughts calm. Also simple focus on breathing keeps your brain occupied.
    I have watched the extended sneak peek on the new Frozen2 and Olaf has a classic response to the fears that townspeople are having after Arendale emergency evacuation...
     
  • scrump

    <font color=royalblue>so the decision has been mad
    Joined
    Oct 3, 2003
    Thank you for sharing that story. I am glad to hear your little boy started to feel better, and hope he continues on to feel 100%.
     

    yorkieteacher

    DIS Veteran
    Joined
    Oct 4, 2014
    Wow! As a grandparent who takes the grands to WDW sometimes without their parents, this is so reassuring. So thankful everything turned out well for you and your littles.
     

    Connect

    Disney News and Updates

    Get Daily Email Updates

    DIS INSTAGRAM

    Top