I can empathize! I am a do-it-myself travel planner, but my friend and I are using a
travel agent (not from DU) for our Dec. WDW resort stay. This morning I e-mailed the TA about changing to AKL for the first 2 nights because it was still available at the AP rate of $139 for a standard view room. I could've booked it myself online, but didn't want to mess up the TA. Well...it's been 6 hours since I e-mailed the TA, and I haven't heard anything. Meanwhile, the standard view rooms are gone and the rooms that are left are $30/night higher, so I'm kicking myself because I decided to let the travel agent handle it! I don't fault her at all, and I realize that travel agents are swamped today with the new offers to the general public. But it reaffirms my opinion that no matter how good a travel agent is - you are just one of many of their clients, and someone is going to be at the bottom of their list.
The moral of the story: If you see a resort rate or a cruise price you want - BOOK IT YOURSELF! I booked the Podcast cruise with DU, but there's NO WAY I will rely on any travel agent to book my resort.