Direct TV vs. Comcast - which do you prefer?

mickeysgal

<font color=blue>Orange you glad I like Knock Knoc
Joined
Feb 8, 2001
Messages
6,661
Our Comcast bill is sky high. We're looking at Direct TV since it *seems* like their deal will be better financially for us. Which do you prefer and why? I've never had Direct TV before and know nothing about it. What are the downsides?
 
Ditto. Fired Comcast as soon as they took over Time Warner in our area. We already had DirecTV and about that time DirecTV had the local channels as well.
 
But don't forget it's a 2 year contract for Directv. Sometimes they forget to tell you that part.
 
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I have comcast courtesy of our HOA. We do not have the option to not pay for it. For now--that is what we use. Had we more flexibility in our budget to "waste" money on DirecTV. But since we must waste money on comcast...that is who we are stuck with them.
 
although I really did not like Comcast that much, I really don't like Direct TV either. Can't wait to get rid of it (contract is up in February). We have issues whenever we have heavy rain or snow storms. Customer service is poor unless you flip out and work your way up to a supervisor. I had an issue with my box on the upstairs tv, tried to reset it etc, etc. I came to the conclusion that the box was defective and asked them to send me another. they refused to send me a new box, or give me the option of picking one up locally. Insisted I had to have a service tech come out to assess the problem for a $50 fee. I got a supervisor that relented and gave my account a credit for the $50 service charge. Had to wait around 1/2 the day waiting for the tech, and once he finally got here, he told me the box was defective. Ya think?:rolleyes:. Ther havebeen other service issues as well...can't wait to unload Direct TV. I wish Verizon Fios was in our area
 
although I really did not like Comcast that much, I really don't like Direct TV either. Can't wait to get rid of it (contract is up in February). We have issues whenever we have heavy rain or snow storms. Customer service is poor unless you flip out and work your way up to a supervisor. I had an issue with my box on the upstairs tv, tried to reset it etc, etc. I came to the conclusion that the box was defective and asked them to send me another. they refused to send me a new box, or give me the option of picking one up locally. Insisted I had to have a service tech come out to assess the problem for a $50 fee. I got a supervisor that relented and gave my account a credit for the $50 service charge. Had to wait around 1/2 the day waiting for the tech, and once he finally got here, he told me the box was defective. Ya think?:rolleyes:. Ther havebeen other service issues as well...can't wait to unload Direct TV. I wish Verizon Fios was in our area

had a similar recevier problem with DirecTV but but about a year before that I purchased receivers insurance and when one of my receivers went out I called DirecTV and then told me they would send me a receiver which they did. The only bad customer service problem I've had with DTV was about four years ago when I first got service at a previous apartment and one of the cable ripped. It took me awhile to talk to a person who agreed to send a tech out.
 
My DirecTV experiences have been good overall except for one CS problem that I mentioned above. I've never had Comcast but I have heard numerous complaints from people who have it or had it.
 
My funny comcast story.


Hubby had cable connected. That took several attempts. He finally "stole" it from the neighbors by running a cable across the yard. (Rember that are HOA dues pay for cable, so we aren't really steAlingand neighbor is okay with this.)

So hubby tries to get that fixed.
Installer comes out while hubby is at work and fixes it. Hubby comes home to no cable. It was fixed by unplugging the cord.

Hubby plugged it back in and we still hasn't had them back out to fix it. Not quite sure how to tell them how to do their job.
 
Hate Comcast, Love Direct TV simple as that
 
Comcast because of the On Demand.
 
We have switched from Comcast to Direct Tv and I could kick myself for waiting so long. Direct Tv is so much better! :thumbsup2
 
Comcast gets the most complaints to us (TV station).

Direct TV has far far far fewer complaints.

Dish Network seems to have the fewest complaints of the two.

I've had Dish for 10 years, never had a contract.

My DVR died, Dish was able to diagnose it over the satellite, next day shipped me a replacement. I had a choice of setting an appointment for an installer to put it it, or just do it myself with the included directions. How had is it to hook up a DVR. Plug it in. Hook up the antenna. Turn it on. It reprogrammed itself in about 10 minutes.
 
I keep a firm eye on the industry, and so I've seen comments pro and con for both, of course. Generally, I see a over-abundance of criticism for Comcast for being big and strong and for not operating as a charity with their subscribers as beneficiaries. Very often, when I raise DirecTV as an alternative, people try to tell me that they're not really competitors, for Reason X, Y or Z - those reasons basically being reasons why Comcast is better than DirecTV rather than reasons why they're not providing comparable services. :rolleyes: Don't get me wrong: Comcast isn't perfect. There are legitimate concerns, but the overal numbers distort the perception, because so often the criticisms of Comcast are reflections of the consumer's own unfounded expectations.

By contrast, the criticisms I see of DirecTV tend to be of two varieties: Either legitimate criticisms of DirecTV, or frustration with the nature of satellite reception. Satellite service is more often variable over time due to environmental forces, while cable tends to be very consistent day to day to day, and that variability of satellite service tends to upset some folks.

Overall, folks shouldn't expect one or the other to be objectively better. They each serve a portion of the market better than the other services that portion of the market. Then there's a third portion of the market where it isn't clear which is better, and so you can't go wrong deciding between the two. (Of course, there's also a fourth portion of the market, where the consumer would be better off doing without both service providers.)

The OP indicates money is the major consideration at this time. The way to save money most is to incur the personal cost (time, energy, effort, aggrevation, etc.) associated with bouncing back and forth between two, or better-yet, three suppliers. Lock yourself in for a year or two to get some really low, promotional rate, and then bolt to the next supplier when your promotional rate expires, and you're faced with having to pay what the service is actually worth. While the service providers are all becoming very stingy about extending a promotional rate beyond the promotional period, they generally will offer you a promotional rate, a year or two or three later, to "come back".

Full Disclosure: I'm not associated in any way (not even as a customer) with either Comcast or DirecTV.
 
Had nothing but bad experiences with Comcrap and their inept installers and repair techs who took four separate trips to finally get all of our internet/phone/cable working. They were the only option in our old neighborhood for high speed internet so we were stuck. Our new neighborhood also has AT&T so we went back to them and have DirecTV. We now pay $97 for two HD DVRs with HD signal for our DirecTV after our one year promotional period, which I think is too high, but not obscene. We like everything about DirecTV better than Comcrap except the signal issues with heavy clouds, rain, etc. but those are somewhat rare and no worse than we experienced with our cable going out under Comcrap and usually the satellite signal comes back in pretty quickly. Never waited more than maybe 15 minutes and usually it is only seconds or a few minutes of wait time.
 
I have both. Comcast at home and Direct TV at our vacation home. I much prefer Comcast.

Comcast pretty much always works. Direct TV goes out if it rains a lot, snows, high winds. We use that vacation house about 6 days out of the month and seriously it goes out at least once during those six days.

Plus we had a 2 year agreement with Direct TV, but apparently our sign up deal was only for a year, so after the first year they raised our monthly fee by $10. When I said well I thought we had a 2 year deal, they said yes, but that doesn't include the price promotion. (NO where in the agreements I signed does it make mention of this.) I've read it all. I guess it was a verbal thing (signed up over the phone). In other words, yes you required to keep us for 2 years, but the "low price" was only good for a year.
 
I loved direct tv when we could order a movie and we could watch it as many times as we wanted or put it to a DVD. We can still watch movies, but only the only the one time and sometimes two. We cannot put it in our list anymore. They raised the price to order a movie and took away what I really liked about it.
 


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