Ding problems???

[disneykins]

We're scheduled to leave tomorrow at 7:15pm out of BUF. I've been trying since 7:15 to get my boarding pass but it keeps telling me

"What happened?
The request to check in online and print a Boarding Pass cannot be processed due to Southwest Airlines procedures, requirements or fare rules.
What you need to do:
Please check in at the airport at a Southwest Airlines Skycap podium, Ticket Counter, or RAPID CHECKIN kiosk to obtain your Boarding Pass or Security Document before proceeding to the security checkpoint "

Is it a Central Time Zone thing?
Has anyone encountered this problem before?
Should I just keep trying?

Thanks, I'm getting a little panicky.

Tony

 

[TimNDansMom]

Tony can you put in your confirmation number and name and bring up your reservation? Does it say "available" in green beside each of the flights?

 

[disneykins]

Hi Julie, When I put in my confirmation number the next screen just shows the error and says check at the airport. I just got off the phone with SWA and they couldn't do anything---at least they confirmed I am on the flight tomorrow night, they haven't lost my reservation or anything. We'll just get the boarding pass at the airport tomorrow.
Thanks
Tony

 

[TimNDansMom]

That's really strange Tony. DH had no trouble getting his boarding pass this morning for a flight out tomorrow morning, for a business trip.

One thing I've noticed in the past was to be careful in not getting the number zero and the letter O mixed up when typing in your confirmation number. Just a thought if your confirmation number contains those.

Maybe they can give you an answer at the check-in desk...let us know!

In the meantime, have a wonderul trip! Be sure to post a trip report when you get back!

 

[Scratch42]

Tony, you're probably at the Airport already!

Have A Safe Flight!

But it looks like you were picked for Airport Screening!

No Biggie

janet

 

[DutchsMommy]

Sorry I saw this too late - but for what it is worth this happened to us as well. Turns out we were 'flagged' in their system as god knows what - potential terrorists I suppose. Anyway, we have a really common last name so there are mix-ups occasionally. Anyway, we couldn't print out our boarding pass, and asked at the check-in window what was up. She explained about the being flagged. Basically had to ask us a few questions - kinda like customs - and we were on our way. I imagine Tony experienced something like that.