Did not receive check out papers..what to do?

[ckret01]

Our reservation consisted of a room only for one night at the CR 12th fl then a continuing reservation for the rest. Well the CM gave us some phamplets and said we can re-check in on the 12th fl conceirge the next day b/c the room type was the same. Sooooooo we did and it took them 3 days to get me my package booklet that they give to you. I also had 25 disney dollars coming to me and it took them 3 days to get that for me and including the pieces of paper that said I can choose one of their features(ex: dinner at planet hollywood, minature golf etc) The person I checked in with did not give me any papers or information. So I went back the next day and another girl said she would take care of it and leave it in my room......still nothing so the next day-the 3rd day I went there again and the women gave me the info. ...actually said she had to go downstairs to the front desk to get it and said she would bring it back to me....well it wasnt lookin like she was jumping out of her chair to do it and I already waited 2 days for it so I said "well can I go downstairs and get it and she said sure so i did!!!

Here's the Question????
Well a few days into my trip I gave them my credit card so I can charge back to my room and have the no check out thing. Well when it was time to leave we just left and then I realized they never stuck any papers of what we charged to the room under my door like most hotels do. Now I know I charged stuff to the room. Who do I call to get a receipt that I never got and does anyone have a phone number? Thanks a bunch.

 

[safetymom]

They don't slip it under the door. They usually state they will have it hanging on your door by 9 AM. We stop the night before and request a copy of our bill so that we can check it in case it isn't on the door when we leave.

I am sure if you call the resort they can transfer you to the department that handles that. They will send you a copy of your bill.

 

[ctrabada]

Just call the resort and have them send (or fax) you a copy.