Did anyone else's confirmation number change?

[rdominy]

Has anyone figured out how to pay the balance online yet of is the only option to call now?

 

[ellbell]

Has anyone figured out how to pay the balance online yet of is the only option to call now?

I spoke with someone with the online chat today and they said it's unavailable and there is no eta as to when it will be back up. They assured me that they are working hard to get it fixed. Having worked in tech support this means that they have no idea what went wrong and it could be back in 5 minutes or 5 months they don't have any info

 

[catiini]

Hopefully they will get it fixed soon, I still have some balance to pay... and I am from Finland, so calling them will probably cost a fortune

 

[SouthernSoprano]

Glad to see it wasn't just me. I knew the confirmation number had changed because I rec'd the email. But I was surprised when I went to make a payment and could not. I ended up calling and doing it over the automated system. What a pain that will be if they don't reinstate the ability to pay online soon. I have several more payments to make over the next few weeks until the payoff in January. I'd like to be able to do that online and not have to call.

 

[soniam]

I also think we can't currently change room only reservations online. I was able to cancel one recently. However, when I try to add days for one in November, it just doesn't work. It acts like it's going to let you, but just doesn't show the availability for the new day. So, I think multiple things are still hosed up

 

[BionicEar]

I did get an email. Had the old confirmation number and the new confirmation number. DH called yesterday to make our final payment. No big deal.

 

[Boopuff]

Got a new number as well, everything looked ok on my account. the only thing I double checked was my room requests. No biggie

 

[Mom2twingirlies]

I think with the new system change all the reservation numbers changed.

 

[Dug720]

I think with the new system change all the reservation numbers changed.

My room-only stayed the same.