Walt Disney World Resort
Terms and Conditions
RATES
All rates are subject to change until package is paid in full. After package is paid in full, rate is subject to change due to imposition of taxes or other charges of governmental authorities. All rates are in U.S. dollars.
Everyone in the room must be on the same package, and, if anyone in the room has purchased ticket options, everyone in the room must purchase the same option. Additional adult charges may apply if more than two adults per room.
Booking Procedures
Package reservations are not accepted until confirmed by confirmation number.
Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking. Documents will be delivered via express service for reservations made 14 days or less prior to arrival and will incur an additional $10 fee.
Payment Procedures
A DEPOSIT of $200 per reservation plus the price of any promotional or published airfares must be received at time of booking or the reservation will be automatically canceled. If the booking includes vacation insurance, the cost of vacation insurance is also due at time of booking.
FINAL PAYMENT is due in our office 45 days prior to guest arrival. Bookings made 45 days or less prior to arrival must be paid in full at time of booking.
FINAL PAYMENT can be made online with a valid credit card or can be sent to Walt Disney Travel Co., Inc., P.O. Box 409668, Atlanta, GA 30384-9668. For overnight delivery via private courier service only, send to: Walt Disney Travel Co., Inc., Bank of America Lockbox Services, Lockbox 409668, 6000Feldwood Road, College Park, GA 30349. Travel documents are proof of final payment and, therefore, no confirmation/receipt will be sent to confirm final payment on the reservation.
Cancellation and Change fees
For a cancellation made 44 to 6 days prior to arrival, there is an additional cancellation fee of $100 per package plus any cancellation fees assessed by hotels or other suppliers.
For a cancellation made 5 days or less prior to arrival, there is an additional cancellation fee of $200 per package plus any cancellation fees by hotels or other suppliers. . In addition, with respect to Grand Gathering experiences, no refund will be given for cancellations made 5 days or less from the experience date. No refunds will be given to no-shows.
For a change made 44 days or less prior to arrival or that results in a rate change, there is an additional change fee of $50 per package plus any change fees assessed by hotels or other suppliers.
For changes, the change fees must be paid in addition to any increase in rate resulting from the change.
In addition: If your air travel has been ticketed, there will be an additional cancellation or change fee per ticket equal to the cancellation or change fee assessed by the airline. Please note that (x) cancellation of a nonrefundable airfare results in a charge equal to the entire amount of the airfare and (y) cancellation of a refundable airfare must be made at least 1 business day prior to departure.
Vacation insurance is nonrefundable if not cancelled within 14 days after booking (for bookings 14 days or less prior to arrival, vacation insurance is nonrefundable if not cancelled at least one day prior to arrival). Upon any cancellation, the charge for vacation insurance will be added to the other applicable cancellation fees.
If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded
Change Procedure
Changes affecting outbound flights or first night's accommodations must be made at least 6 business days prior to arrival. All existing documents must be returned to Walt Disney Travel Co., Inc. via overnight delivery service and revised documents will be delivered express at an additional cost of $10.
Land portions of the booking cannot be cancelled without canceling the air reservations.
Airlines/hotels/suppliers do not permit changes in certain situations.
Documents
Documents will be mailed approximately 40 days prior to arrival (after receipt of final payment). Airfares which must be ticketed more than 45 days prior to departure will be mailed immediately after payment of that component of your package. Due to various restrictions, documents cannot be shipped to all locations. Title to the documents passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note.Any lost or misplaced documents will result in additional fees which may not be refundable. All applicable tickets and vouchers for land bookings, excluding car rental or transfer vouchers, will be picked up by the guest at the hotel at check-in.
Refunds
No refunds will be made for unused admission tickets or features, including but not limited to meals, and no credits will be provided for the cost of any unused ground transportation. Any refunds as a result of changes to the package must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process a refund. We reserve the right to make refunds in accordance with the method that payment was received.
No air refunds will be made after travel has commenced or if a flight is missed/delayed.
ATTRACTION TICKETS
Parks, restaurants, attractions and other recreation and entertainment are subject to change or cancellation without notice and may change operating hours or may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort
Ticket media is not valid for special or premium events or other activities which are separately priced.
Vacation Insurance
Vacation insurance in nonrefundable if not cancelled within 14 days after booking (for bookings 14 days or less prior to arrival, vacation insurance is nonrefundable if not cancelled at least one day prior to arrival). Upon any cancellation, the charge for the
travel insurance will be added to the other applicable cancellation fees.
For terms of policy, please visit your
travel agent or
www.disneyworld.com.
General Conditions and Responsibility
Walt Disney Travel Co., Inc. shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products provided through Walt Disney Travel Co., Inc., or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control.
>Walt Disney Travel Co., Inc. reserves the right to decline, accept, or retain any guests as a participant in these packages at any time. If a package is cancelled by Walt Disney Travel Co., Inc., Walt Disney Travel Co., Inc. shall have no responsibility beyond the refund of all monies paid by the guest or guests' agent, as the case may be, to Walt Disney Travel Co., Inc.
The terms and conditions of any transportation services provided by airlines shall be as represented by the airlines.
The terms and conditions of any ground transportation/baggage transfer services shall be as represented in the materials provided in connection with such ground transportation/baggage transfer services.
Name changes are not permitted; reservations and package components are non-transferable.
Terms and conditions are subject to change by Walt Disney Travel Co., Inc. without notice.
BAGGAGE AND VALUABLES
Please retain all valuables, such as cash, prescription medications, gold, silver, jewelry, laptop computers, proof of identification, photography or video equipment, cellular phones, or other valuables in your personal control when checking or transferring baggage.
GOVERNING LAW
All sales of packages take place in and are consummated in the State of Florida. Reservations and bookings, all packages and services and these Terms and Conditions shall be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.
RESERVATION INFORMATION
All guests' full, legal names and children's ages are required at time of booking.
AIR ITINERARY
Flight schedules are not guaranteed. Walt Disney Travel Co., Inc. shall not be responsible for any airline schedule changes, delays, cancellations, or the airlines' inability to perform, including as a result of airline bankruptcy or liquidation. Passengers are responsible for reconfirming all flights directly with the airlines. Seat assignments are not guaranteed. If seat selection is unavailable through the Walt Disney Travel Co., Inc., seats will be assigned at airport check-in. Juniors and children must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older.
MISCELLANEOUS
Check-In / Check-Out
Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time.
ALAMO RENT-A-CAR
Voucher must be presented at the rental counter at time of rental.
Renter must be at least least 21 years of age, an underage fee of $25 per day will apply for renters 21 - 24 years and will be assessed at the rental counter.
Renter must present a valid driver's license and an major credit card in his or her name, other standard rental qualifications may apply. Cash customers are required to leave a deposit.
Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage.
Drop off charges may apply if the vehicle is returned outside the state of Florida. Drop off charges may also apply if the vehicle is returned in Key West. Drop off charge is payable at the time of rental.
Additional days, Additional Driver Fee, Loss Damage Waiver, Supplemental Liability Insurance, Personal Accident/Personal Effects Coverage, gasoline, optional refueling service and any other charges are extra.
Child restraint seats must be used for children up to age 5. Child restraint seats must be requested at the time of booking for an additional charge. Seat belts should be used by all passengers.
Other terms and conditions may apply.
For Persons Located in California:
California law requires certain sellers of travel to have a trust account or bond. Walt Disney Travel Co., Inc. has a bond issued by the Federal Insurance Company in the amount of $700,000. Registration as a seller of travel does not constitute approval by the State of California. Walt Disney Travel Co., Inc. is a participant in the Travel Consumer Restitution Corporation ("TCRC"). If you were located in California at the time of sale, you, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698.
For Persons Not Located in California:
If you were not located in California at the time of sale, this transaction is not covered by the California Travel Consumer Restitution Corporation.
Walt Disney Travel Co., Inc.
7100 Municipal Drive
Orlando, FL 32819
Please do not send payment to this address.
407-828-8108
CST 1022229-50
