pryncess527
DIS Veteran
- Joined
- May 26, 2013
- Messages
- 4,473
I think it's easy to say "he should have held it". IIRC, the first time he tried to go, they were #3 for takeoff. Maybe he thought then he'd be fine. Then there was a 30 minute wait. Now, what was simply uncomfortable did become emergent.
Hindsight is 20/20. He should have gone before boarding. He didn't. He's on the plane and has to go NOW. So you're the passenger sitting next to him. There are two possibilities... he either goes to the lavatory or he tries to hold it and risks urinating in the seat. Remember, you've been on the taxiway for 30 minutes already. What do you want him to do?
I am not faulting Delta for telling him to return to his seat. I think Delta did not need to deplane him and should have gotten him to his destination, not given him a partial refund.
I agree that deplaning him might have been excessive. From the sound of the video though, they just wanted to talk to him off the plane, in private. It's possible they would have allowed him to reboard if he had not resisted, though given recent events I do not blame him at all for his reluctance to leave the plane. I absolutely agree Delta did not compensate him appropriately.
As for what he should have done, he should have asked again. He should have let the FA know he had reached an emergency level. By all accounts I've read, he did not do that -- the first time he agreed he could wait, the 2nd time he just got up and starting moving around the plane without informing anyone. Not okay. If he were claiming that he asked the 2nd time and told them he could not hold it, and was denied at that point, I think we'd have a very different situation. But, I have not read any claims from the passengers that he asked a 2nd time or made any attempt to impress upon the FA that it was an emergency.