Delta shocked me!

[Regina]

We flew from Hartford to MCO. We had 5 bags, and one of them came off of the conveyor with the side seam ripped open. It was at least 18 inches long, but by some miracle, nothing fell out.

I trudge over to the luggage center, expecting to be given a piece of duct tape. I wait my turn, and much to my absolute amazement, the Delta agent comes out with a brand new suitcase that's virtually identical to the one that was damaged! (To tell the truth, it's a newer version and actually nicer.)

I asked if there was a private area where I could transfer the contents. No problem, they brought me around the back to a table that was out of view.

I was asked how old my suitcase was and about how much we paid for it. That was all that was needed and I was on my way.

What could have been a really bad start to our trip turned out to be a great experience.

 

[Kimberle]

Delta suprised us too!

2 years ago, we were at Disney in Aug (peak). We had abt a 2pm return flight. Well, it was canceled.

We decided to stay overnight at the Hyatt right at MCO. Delta paid for our room! They could have "forced us" to take a very bad connecting flight at 7pm. But they said, no problem! We flew out early the next am.

 

[CamColt]

The same thinghappened to my sisters suitcase on the way home from one of our trips. Delta asked how much she had paid for it and they gave her a check for the full amount. Luckily she was able to manage without losing anything important.
Delta was very accomodating.