Delta schedule change? UPDATE: Problem solved!

[karly05]

UPDATE!!! Problem Solved! I panicked too soon (of course). This morning my itinerary said at the top there was a schedule change, and they had put me on the new afternoon flight - kept my same seat and all - it's the same model of plane.

Thanks for letting me freak out here, guys. Now I have to do a search to see how to change my thread title. (Update Update; found the answer on DIS the tech support board. Ya learn something new every day!

Original post:

Well, yesterday checking my flight confirmation info on Delta.com, my "last leg home" (ATL-home) wasn't showing all the info, and further search on the website shows that the ATL-home flight I booked no longer exists, and there is now a new afternoon flight with a different number and flight time.

I thought that if something like this happened (original flight discontinued) Delta would automatically move me to another flight, but they didn't. Maybe the schedule change just happened and they haven't adjusted my itinerary yet???

I emailed Delta through the website yesterday for help and their reply was to tell me to call. I was really hoping not to have to do that.

If I have to call, any advice on when to call for the best chance of getting a knowledgeable person I can communicate well with who can actually help me? (Should I call during "normal business hous"?)

The new afternoon flight times are fine for me; I just need to make sure I'm on an actual flight to get home.

Yes this is a stupid over-worrying post.

 

[JWigs]

Hi

I used to fly delta all the time into ATL and MCO. They should have booked you on a new flight but maybe there was a glitch since it moved such a large time gap from your original flight.

They are usually very helpful if you call and they are open 24/7 so you can get rebooked and headed home.

Good luck!

 

[OKW Lover]

Agree with @JWigs that you should call Delta now, especially if your flight is soon. No need to wait for "normal business hours" as the DL lines are staffed 24/7. Given the snow situation you may have to hold for a while but you will get through.

 

[boufa]

I called delta due to a scheduling change. It was great. Quick answer, little or no hold time, and they worked with me. Rescheduled my entire flight to a much better option for me, that was double the cost of my initial flight, and didn't charge me a penny. Don't be afraid of them. Let them help.

 

[karly05]

Thanks everyone for the prompt responses and reassurance! Turns out they did automatically update my itinerary with the new flight; I just freaked out too soon. The new times are still good for me (2 hour layover in ATL instead of 3), so I'm good. And if they change it again, I'll know what to do!