I would get the name, position, phone number and extension, and time of the people telling you this. (If possible, record the conversation. In general that is allowed if you tell them first). Write the information and keep it somewhere you won't lose or forget about it. Then, either just set that amount aside while it works out so you have it to pay when they ask, or send a check to the payment address. If they return the check, put it and any correspondence with the other info. If the cash it, make sure you've written in the memo line that this was the payoff amount for a closed account and keep a copy of the canceled check with the other info. (My bank will let me print a copy of the check).
That way you're covered against any thing they might say.
. I was able to print out my W2s today from both my full time jobs this year, since my old job uses the same processing company as the new. I was pleasantly surprised to see it in my account. Didn't want to go chasing after it. I think now we are just waiting for whatever unemployment sends me. I elected to have federal taxes withheld, so I'm sure I'll get something. We haven't gotten a federal refund in several years, but still get a small state refund. We'll see what happens this year since even with UI and some freelance, I didn't make even close to what I would have made for those four months if I was working full time.
