We are heading out on Northern European cruise is a few weeks. When we were looking at excursions in Tallinn, nothing specific really excited us. My sister has bad knees so tours that include walking we try to do privately so we don't slow down the group and it seemed most of the Tallinn organized tours (through DCL and others) had some walking portions. So thought that this might be a good port to just do a short (4 hour) private tour hitting the highlights of the area. So when Shore Excursions opened, I compared the price to setting this up on our own and decided for convenience, we'd go with DCL.
So we get a form from DCL Shore Excursions to begin the itinerary planning. Here is that section of the form:

I figure it isn't possible that they would have you book a private car with driver for 4 hours and all you would see is one site. (We were also planning on adding a tour guide which we have room for in the car - they take up one spot - and check the fee on that - still within the same cost if we did it on our own.) Get in touch with DCL Shore Excursions and yep, if we want to go to St. Mary's Cathedral and St. Olav's Church we have to extend our private vehicle and tour guide time to 8 hours.
I e-mail back and forth with DCL trying to understand the value in having a car drive me to one location and having a guide for one site. (Or even how I possibly wouldn't become bored to tears spending multiple hours at one site.) I keep getting the upsell to add more time.
Before I cancel this - I can very easily book with another vendor and get what I want for just slightly more. Has anyone used DCL's private vehicle tours (bonus if it was in Tallinn) and had a good experience? How have you gone about setting up the itinerary to suit what you wanted. I don't think the problem is with the tour operator, it's that I have someone in between in Florida who has probably never gotten on a cruise ship let alone gone to Tallinn.
So we get a form from DCL Shore Excursions to begin the itinerary planning. Here is that section of the form:

I figure it isn't possible that they would have you book a private car with driver for 4 hours and all you would see is one site. (We were also planning on adding a tour guide which we have room for in the car - they take up one spot - and check the fee on that - still within the same cost if we did it on our own.) Get in touch with DCL Shore Excursions and yep, if we want to go to St. Mary's Cathedral and St. Olav's Church we have to extend our private vehicle and tour guide time to 8 hours.
I e-mail back and forth with DCL trying to understand the value in having a car drive me to one location and having a guide for one site. (Or even how I possibly wouldn't become bored to tears spending multiple hours at one site.) I keep getting the upsell to add more time.
Before I cancel this - I can very easily book with another vendor and get what I want for just slightly more. Has anyone used DCL's private vehicle tours (bonus if it was in Tallinn) and had a good experience? How have you gone about setting up the itinerary to suit what you wanted. I don't think the problem is with the tour operator, it's that I have someone in between in Florida who has probably never gotten on a cruise ship let alone gone to Tallinn.