DCL app quirk

[Mommb]

My husband and I returned from a cruise out of San Juan a week ago.

The DCL Navigator app on both of our phones and on my tablet (which was never connected to my stateroom) thinks we are still on the cruise. My phone says ship time is 7:02 am and I am in St. Kitts. My tablet says ship time is 4:31 pm and I am in Aruba. (The actual time in both St. Kitts and Aruba is currently 4:09 pm.)

We have tried closing and re-opening the app to try to return to the "planning from home" version, but nope, we can't see our 2026 cruise details. We can see a list of onboard activities from last week and a notification "You are currently not connected to the DCL-Guest Network."

Has this happened to anyone else? Any suggestions for how to convince the app we are nowhere near the DCL-Guest Network and just want to see details for our next cruise?

 

[sponica]

have you done a hard reset on the devices? or uninstalled/reinstalled the apps?

 

[Girl of the South]

Mine does too! It's been 6 days. I was able to do the survey even though I was no longer on the ship and it looks like it's going to let me buy a Placeholder . . . . gives me my dining rotation. Calendar is for last week. It does say I am no longer connected to the DCL Guest Network.

I just deleted it and then added it back and now I have the At Home option.

 

[DCL58]

Same happened to me after my cruise on the Treasure last month. I got notifications for weeks afterwards. I finally had to delete the navigator app and reinstall. Nothing else worked!

 

[holula]

DCL IT at its finest