Davids DVC: Rental reimbursement or rescheduling?

[cmrdgrs]

I read way back in this thread that David's not able to receive from/send to Comcast emails due to a server upgrade. Is anyone with Comcast communicating with them currently? I'm not getting any response and wondering which is the case. Thanks!

they do not receive Comcast emails and can’t send emails to Comcast accounts. You have to use a different email account to talk to them, or use one of their private email addresses. I have one if you pm me

Really? IMO (based on the fact that I host my own email and have business level internet) the only reason David would be banned from sending emails to Comcast account is because he has been marked with Comcast as a spammer and/or he is using residential internet and is too cheap to pay for business level internet. This is so ridiculous considering he owns a web development and hosting company. Seriously David? You can't fix this?

 

[cvjw]

Really? IMO (based on the fact that I host my own email and have business level internet) the only reason David would be banned from sending emails to Comcast account is because he has been marked with Comcast as a spammer and/or he is using residential internet and is too cheap to pay for business level internet. This is so ridiculous considering he owns a web development and hosting company. Seriously David? You can't fix this?

I was told late last year that they went to a new server and the server was marking all Comcast emails as junk, so they couldn’t send or receive them. That was literally over 6 months ago, so seems like they could have fixed it by now. Especially since Comcast email addresses are so prevalent in the US, and that is where their point renters live. As of last month, they were still using their personal email addresses when they needed to get in touch with me - I only have a Comcast email address

 

[kmermaid]

I have a comcast email address and have received emails from team@dvcrequest.com. The last email exchange was on 04/27/20 so very recent. Maybe I am not understanding the comcast situation.

 

[Fred M]

Can anyone think of any reason David’s would resist contacting the owner about deferring my reservation for 1 year? That’s what I’ve asked them to do and am awaiting a response. Our 1 week AKL stay is mid-May 2020, so technically not yet cancelled, but I want to be pro-active about asking the owner to try on June 1, 2020 to re-book our 1 week stay for May 2021. Seems a very simple way to resolve this, as the # of points and booking season are the same. No voucher, no refunds, just a deferral. Any thoughts on how David’s will respond. Because this is the only solution I’m interested in. If they refuse to act as my “intermediary” on this, we’ll just initiate a chargeback. Hope it doesn’t come to that.

There's no reason for David's not to contact the owner and see if it's possible. But there could be a lot of reasons why, beyond banking and borrowing issues, the owner has to use the points personally: they haven't personally used their points in the past two years; anniversary; big birthday (50th, 60th, etc.); wedding gift; family coming to Florida; and the desire for traveling outside their home in 2021. So while the transaction is very simple, the reasons why an owner rents points aren't.

 

[Grumpy by Birth]

... they are doing absolutely NO rebooking without using the voucher system and rebooking past August.

...David’s is not booking anything for this summer with the voucher.

... he isn’t accepting use of vouchers this summer

So, if I have this straight, David's extended the expiration of the voucher from 12 months to 24 months, except he won't redeem these vouchers for another 6 months?

 

[Kevin_W]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

I have a reservation starting May 23 and have heard nothing from David's. I assumed this was because Disney hasn't officially closed for those dates yet, but it's interesting that your reservation is in June and you have heard from them.

I was interested in what the process would bem,which is how I stumbled onto this thread. It seems like the process will be calling Chase.

 

[Cyberc1978]

So, if I have this straight, David's extended the expiration of the voucher from 12 months to 24 months, except he won't redeem these vouchers for another 6 months?

View attachment 492105

I think he accepts them for use after August 1st or September 1st.

 

[cmrdgrs]

So, if I have this straight, David's extended the expiration of the voucher from 12 months to 24 months, except he won't redeem these vouchers for another 6 months?

View attachment 492105

He extended the expiration because he is refusing to book any vouchers. He is only interested in taking care of any new business coming to him and those with vouchers are not a priority.

 

[KingRichard]

I think he will certainly be taking his commission again from a points rental, as it is built into the cost of the rental and it can be argued the company is doing the work for 2 reservations (she tries not to say in a snarky tone).

With a Disney cash reservation, correct me if I’m wrong but wouldn’t the commission be paid by Disney and not impact on your cost? That’s how Disney travel agents work, right? No extra cost to the guest but a kick back by Disney?

How could he take a commission again? The voucher has zero cash value! Now he would hope that it would be used for a cruise or Disney cash stay, then yes he should get a extra kick back.

 

[DGsAtBLT]

How could he take a commission again? The voucher has zero cash value! Now he would hope that it would be used for a cruise or Disney cash stay, then yes he should get a extra kick back.

I just meant they are charging the full price including their commission for any voucher used for a rental as far as we know. So the price charged (and paid for with the voucher) includes the built in commission amount.

On that note, I think most renters will be facing a price increase since they booked their initial reservation because of the $1 per point increase so losing out in value.

 

[YourEveryDayAdam]

He extended the expiration because he is refusing to book any vouchers. He is only interested in taking care of any new business coming to him and those with vouchers are not a priority.

Wait a minute... so David's is issuing vouchers and IS NOT making any reservations with those vouchers at all? Like, not even for travel in 11 months from now? Only new cash rentals?! Have people TRIED to book new reservations with those vouchers?

Man, that is crazy messed up. IMO, the voucher customers should be his absolute FIRST priority. Mainly because DVC inventory is going to be WRECKED for the next year or two. There is such a glut of points in the system from these closures that ANY booking is going to be VERY tough...and he's pulling in new bookings and taking away potential inventory from people who have already paid for their vacations MONTHS, if not a year, ago?!

Assuming all of that is true, not that I think that David's really has a chance of winning the Credit Card charge backs, in spite of the voucher...BUT if he does challenge the charge back, then this would be ANOTHER thing to bring up as a part of that dispute...that you are being denied the ability to book any travel with the voucher.

Not to mention the owners who have had their points rescued by DVC by extending their expiration by 6 months...David's could absolutely be saving these transactions and points from expiring.

 

[Sandisw]

Wait a minute... so David's is issuing vouchers and IS NOT making any reservations with those vouchers at all? Like, not even for travel in 11 months from now? Only new cash rentals?! Have people TRIED to book new reservations with those vouchers?

Man, that is crazy messed up. IMO, the voucher customers should be his absolute FIRST priority. Mainly because DVC inventory is going to be WRECKED for the next year or two. There is such a glut of points in the system from these closures that ANY booking is going to be VERY tough...and he's pulling in new bookings and taking away potential inventory from people who have already paid for their vacations MONTHS, if not a year, ago?!

Assuming all of that is true, not that I think that David's really has a chance of winning the Credit Card charge backs, in spite of the voucher...BUT if he does challenge the charge back, then this would be ANOTHER thing to bring up as a part of that dispute...that you are being denied the ability to book any travel with the voucher.

Not to mention the owners who have had their points rescued by DVC by extending their expiration by 6 months...David's could absolutely be saving these transactions and points from expiring.

Supposedly he is not booking until at least August or Sept 1st.

 

[Marionnette]

Supposedly he is not booking until at least August or Sept 1st.

Interestingly, he has a number of dedicated reservations for June, July and August. Now, why wouldn’t he allow renters to use their vouchers for them?

 

[JasonV]

Typically, yes, What we don’t know is what rate Davids will be charging those with vouchers for cash reservations. Will it be rack rates? Or, will he offer the specials that Disney has?

Here is a response received from David’s on this subject today:

Thanks for reaching out. When making a cash booking, the current "rack rate" would apply. So whatever the Disney site rates are at the time of booking is the price that would apply for you. We do not get any additional discounts by booking as an agent.

 

[YourEveryDayAdam]

Supposedly he is not booking until at least August or Sept 1st.

I've never used David's service as either an owner or a renter...but...hypotehtical...Let's say that i'm an owner, and I rented points through David's on a reservation that was impacted by COVID...Both David's and I had a COMPLETELY unprecedented life line thrown by DVC by extending points expiration by at least 6 months. He's got a massive pool of renters who now have vouchers...and an equally massive pool of owners who have points that are potentially in Peril...he could be matching up those renters with those owners RIGHT NOW. Points that are in peril and expire in less than 1 year...less than 6 months in a lot of cases...and he's simply sitting on his butt?!

So let's see...maybe I booked this rental with points that were banked...and would've expired March 31 with no hope of banking...DVC came to the rescue...extended my points expiration 6-months to September 31...David's could be matching up renters with owners who have points in peril. David's would make renters who have vouchers happy, and owners who have points expiring with nothing to use them on happy by getting their remaining 30%. David's could come through this and minimize points being lost, get owners paid in full...albeit a few months late, get renters who are unhappy something new to look forward to, hopefully avoid chargebacks, and (ideally for David's) KEEP his commission.

As an owner, I would be happy to help David's make use of those points if he could find a renter. I would be willing to work with him to find a new renter, work with my old renter, etc. to use those points...David's removes a potential chargeback liability, I get paid, and a renter gets what they paid for. I get that a lot of people don't want to travel in the next 4-6 months, but there are people who are itching to get out and do something. David's COULD be working with EVERYONE to make them happy.

 

[Disaseny]

Here is a response received from David’s on this subject today:

Thanks for reaching out. When making a cash booking, the current "rack rate" would apply. So whatever the Disney site rates are at the time of booking is the price that would apply for you. We do not get any additional discounts by booking as an agent.

Well that takes that option off the table......why would I pay him more money when I can book directly through Disney and get a better deal, with à better cancellation term?

 

[CraigInPA]

I've never used David's service as either an owner or a renter...but...hypotehtical...Let's say that i'm an owner, and I rented points through David's on a reservation that was impacted by COVID...Both David's and I had a COMPLETELY unprecedented life line thrown by DVC by extending points expiration by at least 6 months. He's got a massive pool of renters who now have vouchers...and an equally massive pool of owners who have points that are potentially in Peril...he could be matching up those renters with those owners RIGHT NOW. Points that are in peril and expire in less than 1 year...less than 6 months in a lot of cases...and he's simply sitting on his butt?

Except that these points having extended expirations are expiring during the peak time for dvc resorts. Simply, there is little to no availability for owners to reserve alternative reservations between September and the expiration of the points in late 2020.

Hindsight is 20/20, but David's could have been proactively working a solution for those first three weeks and mitigated any losses. Instead, David's spent staff time on deleting negative social media posts and sending threatening letters to owners demanding a full refund.

 

[yankeesfan123]

This is exactly my point about why David cannot issue a "credit voucher" without the original owner. Your original contract with David is not with any random owner -- it is with a specific owner. If that owner is keeping their points (whatever that means) and gave back the money to David, you in turn deserve your money back too. This is the argument to make IMHO with the credit card companies. If David recieved money back from the original owner, he should in turn be returning that money to the rightful owners -- THE RENTERS!

That’s the pyramid scheme... unless David is taking a personal hit and using his own money to fulfill the vouchers if the original owner doesn’t refund.

 

[Grumpy by Birth]

Well that takes that option off the table......why would I pay him more money when I can book directly through Disney and get a better deal, with à better cancellation term?

Well, if the alternative to paying extra for the rack rate using the voucher is losing everything you paid for the cancelled reservation, I suppose some would suck it up and accept those terms. That's assuming that renters will not be able to get their money back through charge backs or other means.

 

[Sandisw]

Here is a response received from David’s on this subject today:

Thanks for reaching out. When making a cash booking, the current "rack rate" would apply. So whatever the Disney site rates are at the time of booking is the price that would apply for you. We do not get any additional discounts by booking as an agent.

Well, not entirely true because TAs do book specials for clients all the time,

If it were me, this would make the voucher even less appealing