Davids DVC: Rental reimbursement or rescheduling?

[DisneyBB]

The EU, in the announcement that allowed the airlines to issue vouchers for future flights, specifically stated that they were doing this because of the high potential for the airlines entering bankruptcy if they did not.

In the US, the government has injected hundreds of millions of dollars into the airlines to keep them afloat and allow them to offer cash refunds.

That’s not my understanding, EU have said they have to give refunds and not insist on vouchers. BA have to give refunds if asked, can offer refunds in voucher form but cannot enforce it. Just got a refund for my Italian trip from BA. waiting to see about my Florida flight. Unless I have missed an announcement.

Sorry this is off topic, but wanted to reply.

 

[WDWEPCOT]

I believe I posted this before but if not - per my conversation with Chase - if you have a voucher you will or can’t use because of covid it is a chargeback

 

[Bowen Family]

I believe I posted this before but if not - per my conversation with Chase - if you have a voucher you will or can’t use because of covid it is a chargeback

I missed this if you did indeed post it earlier. Can you please elaborate a bit on this? Are you saying Chase’s position is that a chargeback is the appropriate avenue after they were informed of details on the voucher?

 

[McCrae]

That’s not my understanding, EU have said they have to give refunds and not insist on vouchers. BA have to give refunds if asked, can offer refunds in voucher form but cannot enforce it. Just got a refund for my Italian trip from BA. waiting to see about my Florida flight. Unless I have missed an announcement.

Sorry this is off topic, but wanted to reply.

The EU has changed its policy from the one you quote. Only recently announced.

 

[McCrae]

when did the EU rule on that?

Today. We are living in very strange times. Situations where normally you would expect to be a slam dunk charge back are no longer so certain.

 

[dsnymnkyuncle]

I’ve been following this and other threads pretty closely to try and gauge which way this voucher system is going. My totally unofficial scoreboard so far from the posts I’ve read:

Rebookings: no reports yet

CC Chargebacks: multiple claims filed. Seems June will be the earliest we’ll see outcomes.

CC Travel Insurance claim: one recent report it was denied on basis of voucher, but option to re-file within 1 year if voucher not used.

Anyone else have a different tally? Maybe this should become its own thread...

Love the idea! I think you need to add insurance that is not CC related and results. I will add that the renters took the voucher from Dave primarily for 2 reasons. I did contract them directly to confirm and for their trip, scheduled to being May 29 they did not want to be in a position of making the decision to go or not go at some point in between the 29th and now. And they really like the 24 months to use.

 

[WDWEPCOT]

I was talking about vouchers and how I didn’t believe I would be able to use it and Chase stated it was unacceptable I should do a chargeback if I paid for a service I did not receive or have a voucher I can’t use it is grounds for a chargeback because of covid

 

[AaronEuth]

Anyone doing charge backs should also include in their chargeback the voucher is only good for the original value. Nothing prevents Davids from raising the cost per point, decreasing the effective value of the voucher. I do believe he has already increased the cost per point slightly since this already happened.

If David's ends up upside down in regards to more vouchers being issued than he has funds to pay owners, a dirty solution is to further increase the charge per point and increase his portion with it.

 

[DisneyBB]

Today. We are living in very strange times. Situations where normally you would expect to be a slam dunk charge back are no longer so certain.

Ok thank you didn’t realise they had changed.

 

[WDWEPCOT]

I am Not saying a Chargeback will work - I am just letting you know what Chase said to me when I spoke with them regarding doing a chargeback. I agree this is a strange times .

 

[GrumpyInPhilly]

I actually transferred to a 'stranger' from an ad on the rent/trade board. We had a contract, did the whole 3 way call to MS to confirm points, paypal payment then immediate transfer. I agree that it was a bit scary knowing the finality of the transaction and ALL of the things that could go wrong though! I would also be interested in the fees for the board sponsor for transfers.

Owner receives $15.50 pp. Renter pays either $19 or $20 pp depending on resort.

 

[Megan Kenworthy]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

 

[banzai75]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

Sounds suspect. Almost as if they want you to say you aren’t going and can use that against your credit chargeback later.

even if they reach out to the owner David isn’t rebooking. Sounds like he just wants documentation and then get owner to rebook his points into the voucher system.

 

[Sandisw]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

Yes, that would be my take, I am not sure that I would respond other than to say that when or if you change plans you will let them know

 

[DisneyBB]

Sounds suspect. Almost as if they want you to say you aren’t going and can use that against your credit chargeback later.

even if they reach out to the owner David isn’t rebooking. Sounds like he just wants documentation and then get owner to rebook his points into the voucher system.

David is rebooking, my renter was coming in August and I rebooked then jan at their request via David. I did reach out to David and asked him to ask.

 

[Diswiz99]

David is rebooking, my renter was coming in August and I rebooked then jan at their request via David. I did reach out to David and asked him to ask.

I just got off the phone with them and was told they are doing absolutely NO rebooking without using the voucher system and rebooking past August. I repeatedly asked to keep the same owner and move my June trip back to late June or July and she said they are not doing it AT ALL.

 

[SeaDis]

I read way back in this thread that David's not able to receive from/send to Comcast emails due to a server upgrade. Is anyone with Comcast communicating with them currently? I'm not getting any response and wondering which is the case. Thanks!

 

[Cyberc1978]

I would be surprised if David's hadn't taken legal advice and are responding based on that. If they were not confident why would they respond so quickly? Time will tell.

Interesting to note that in Europe the EU has ruled that airlines can issue vouchers and are not required to make cash refunds.

Are you sure about that? I heard yesterday that 12 countries was asking the EU commission about them allowing or Accepting airlines to issue vouchers instead of refunds. The matter does however need to be takes up in the EU parliament and approved, Lucky not all countries In the EU agrees. The parliament is much more into protecting the consumer than the business.

Also the ministers from each country is having a meeting today and from my understand regardless of their opinions the parliament still need to approve.

The EU, in the announcement that allowed the airlines to issue vouchers for future flights, specifically stated that they were doing this because of the high potential for the airlines entering bankruptcy if they did not.

In the US, the government has injected hundreds of millions of dollars into the airlines to keep them afloat and allow them to offer cash refunds.

seems that some countries are just taking a s... on EU laws and regulations. But for now consumers can ask for a chargeback from their CC and get their money back.

Today. We are living in very strange times. Situations where normally you would expect to be a slam dunk charge back are no longer so certain.

Just file for a chargeback and that should be a slam dunk as each country have their own set of chargeback rules. The rules In my country superseded the airlines rules In another country.

 

[dsnymnkyuncle]

Sounds suspect. Almost as if they want you to say you aren’t going and can use that against your credit chargeback later.

even if they reach out to the owner David isn’t rebooking. Sounds like he just wants documentation and then get owner to rebook his points into the voucher system.

A few weeks ago I was emailing David about this. What was infuriating to me was my 'window' to bank was open till the end of April, the trip was for May 29 and the family had 3 kids all under 7. IMO what the renter wanted to do was the entire key because any other outcome was possible. It took David until 11 days ago to reach out to the renter to see what they wanted. now it is solved.
IMO David made things much worse for most by refusing communication. I see this a giant step in the right direction.

That said the language you were responding to is not just odd but a bit suspicious especially if the email was not in response to the renter bringing up a change of dates.

 

[ScubaCat]

I just got off the phone with them and was told they are doing absolutely NO rebooking without using the voucher system and rebooking past August. I repeatedly asked to keep the same owner and move my June trip back to late June or July and she said they are not doing it AT ALL.

I wonder if that's intended to bring the transaction under the updated contract terms? (Sorry if that's been discussed; I'm a bit behind on this one!)