DAS Approval/Denial with New DAS Guidelines START 5/20 WDW & 6/18 DL

[stenickar]

I have been on the website since 8:15 -California time, it has now been almost 8 hours, is there any hope I will get to talk to someone? The website keeps having me go back to the last page and then refresh. It comes about every half hour with a message asking if I still want to wait

 

[Yinn]

I have been on the website since 8:15 -California time, it has now been almost 8 hours, is there any hope I will get to talk to someone? The website keeps having me go back to the last page and then refresh. It comes about every half hour with a message asking if I still want to wait

I started wondering if it was a test. If you can wait 8 hours, surely you can wait in line. Being facetious.

On a serious note, I always recommend contacting Disney first thing in the morning on a weekday. I find the wait times are shortest then. I waited less than 30 min for mine.

 

[gottalovepluto]

I have been on the website since 8:15 -California time, it has now been almost 8 hours, is there any hope I will get to talk to someone? The website keeps having me go back to the last page and then refresh. It comes about every half hour with a message asking if I still want to wait

Something has errored. We don’t see 8 hour waits reported anymore.

 

[Snap Crackle Pop]

Something has errored. We don’t see 8 hour waits reported anymore.

I waited 8-12 hours for quite a few days before I got through. And I logged in right at 8am when it first opened.

I got a DAS approval, I was really worried since I've heard of previous reports of people who have had some of the issues that I deal with getting denied but I was able to really explain the issues that arise for me. I also wrote down some talking points for myself since I do get flustered and can't explain myself as well as I would like and that also helped me be able to explain my needs and my difficulties. The cast member was so sweet as well which really helped me too.

 

[g3pak]

It was the video chat CM. To be fair she was nice enough but one thing that kind of irked me was her saying that "my husband has something similar to your condition." Well....my disease is pretty rare and has 1-8 new cases per million people in the US each year so that would either be a massive coincidence or evidence of an underappreciation of the significance of one's illness/disability.

I'm the first to say that others have it worse than me but when someone thinks that their husband has "something similar", they just aren't getting how rare and unique my disease is.

I do not see your previous comments and responses. Were you rejected and the CM's reasoning is that her husband has a similar condition and he can make it so you should be able to as well? In my first reading I thought you were saying you were approved and it is because the CM understands why you need DAS.

 

[stenickar]

I started wondering if it was a test. If you can wait 8 hours, surely you can wait in line. Being facetious.

On a serious note, I always recommend contacting Disney first thing in the morning on a weekday. I find the wait times are shortest then. I waited less than 30 min for mine.

Yes, it did seem like a test, except I was waiting and not my kids. My girls were both asleep by the time I gave up

 

[Snap Crackle Pop]

Yes, it did seem like a test, except I was waiting and not my kids. My girls were both asleep by the time I gave up

You just have to keep doing it everyday. It's annoying but it will be the only way to get through. I had it on my computer but I also accessed it on my phone in case I had to go somewhere I was able to continue to check the chat and say "YES" every thirty minutes practically. There were times it stopped doing that and I was worried it was disconnected but it wasn't because I went 4 hours with no "say YES to stay in chat" and was stressed that meant I had to start all over again but then I got a cast member.

 

[figmentdream]

Just putting it out there that I got into the queue at 11:45am eastern time this morning (a Monday) and within 30 minutes I was in a video chat. I lost internet connection in the middle of the video call, but when we regained the wifi the person assisting us was still there. by 12:25 my son was DAS approved.

 

[MomOTwins]

Just putting it out there that I got into the queue at 11:45am eastern time this morning (a Monday) and within 30 minutes I was in a video chat. I lost internet connection in the middle of the video call, but when we regained the wifi the person assisting us was still there. by 12:25 my son was DAS approved.

Was this Disneyworld or Disneyland California? I am wondering if they are different pools of CMs because the person who reported an 8 hour wait on Saturday was California. I am also trying for California and yesterday same day/time as your 30 minute wait I waited over 4 hours without luck before I had to leave my desk for work meetings and got disconnected by not clicking "YES" in time. Will try again later this week but it's hard when you have to juggle work and waiting in this queue without even a countdown or position in line to give you an idea of what the wait might be like.

 

[figmentdream]

Was this Disneyworld or Disneyland California? I am wondering if they are different pools of CMs because the person who reported an 8 hour wait on Saturday was California. I am also trying for California and yesterday same day/time as your 30 minute wait I waited over 4 hours without luck before I had to leave my desk for work meetings and got disconnected by not clicking "YES" in time. Will try again later this week but it's hard when you have to juggle work and waiting in this queue without even a countdown or position in line to give you an idea of what the wait might be like.

This was for Disney World. My son has been getting DAS for a while now. We've done it virtually the past 3 times and have never had to wait longer than 30 minutes. Maybe just luck? Disney magic?
There may be a different set of CM for the two parks because the CM that helped us commented on the weather in FL and talked about how hot it has been.

 

[MomOTwins]

This was for Disney World. My son has been getting DAS for a while now. We've done it virtually the past 3 times and have never had to wait longer than 30 minutes. Maybe just luck? Disney magic?
There may be a different set of CM for the two parks because the CM that helped us commented on the weather in FL and talked about how hot it has been.

I think it must be different CMs because we’ve done disney world online before without issue. But Disneyland seems much harder. Perhaps because it is newer there. I’ll keep trying. I feel pretty good about our chances of qualifying—we’ve always gotten DAS granted pretty much as soon as the CMs see my son—but getting to talk to someone is the problem.

 

[lanejudy]

WDW and DLR have different connection links and times, so I do expect there are different Accessibility Services teams for each coast.

 

[Snap Crackle Pop]

Was this Disneyworld or Disneyland California? I am wondering if they are different pools of CMs because the person who reported an 8 hour wait on Saturday was California. I am also trying for California and yesterday same day/time as your 30 minute wait I waited over 4 hours without luck before I had to leave my desk for work meetings and got disconnected by not clicking "YES" in time. Will try again later this week but it's hard when you have to juggle work and waiting in this queue without even a countdown or position in line to give you an idea of what the wait might be like.

Disneyland is having a huge problem with the online chat, I was told that they are giving priority to those who are waiting in person in comparison to those online so it does take longer. I waited all day for multiple days before being able to talk to someone.

 

[lanejudy]

Disneyland is having a huge problem with the online chat, I was told that they are giving priority to those who are waiting in person in comparison to those online so it does take longer. I waited all day for multiple days before being able to talk to someone.

Disneyland has an on-site team handling in-person requests. It shouldn’t be the same people handling the online video chats.

 

[HyperspaceMountainPilot]

Disneyland has an on-site team handling in-person requests. It shouldn’t be the same people handling the online video chats.

I didn’t notice any major queues in the esplanade yesterday but I did see a LOT of lines at Guest Relations tents. It wouldn’t shock me if people are being directed to the online chat from inside the park, but I didn’t try to register so I can’t say for sure.

 

[nalababybear]

I didn’t notice any major queues in the esplanade yesterday but I did see a LOT of lines at Guest Relations tents. It wouldn’t shock me if people are being directed to the online chat from inside the park, but I didn’t try to register so I can’t say for sure.

Freshbaked posted yesterday the esplanade kiosk at 900a was.empty. dramatic difference from last week. He updates all the time and probably putting together an episode as it's been on his radar and he's taking notes and calls to do his research on it.. looking forward to his viewpoint on this

 

[Snap Crackle Pop]

Disneyland has an on-site team handling in-person requests. It shouldn’t be the same people handling the online video chats.

I don't believe my post said anything about Disney World. I'm talking about my personal experience to what I was told. But okay thank you.

 

[lanejudy]

I don't believe my post said anything about Disney World. I'm talking about my personal experience to what I was told. But okay thank you.

I didn’t say anything about WDW either.
My point was that I believe there are 2 separate “staffs” — those assign to in-person at the kiosks are not also handling online video chats therefore online waits shouldn’t be slow due to the those doing in-person requests.

But maybe you meant guests doing video chat from within the park, not guests at the kiosk. Apologies if I misunderstood.

 

[MomOTwins]

I didn’t say anything about WDW either.
My point was that I believe there are 2 separate “staffs” — those assign to in-person at the kiosks are not also handling online video chats therefore online waits shouldn’t be slow due to the those doing in-person requests.

But maybe you meant guests doing video chat from within the park, not guests at the kiosk. Apologies if I misunderstood.

I think there is priority for people in the park doing the online chat. When I entered the chat from home, it asked me are you inside disneyland park yes or no. I answered no but the fact they even ask that question as you enter the chat probably means the people who answer yes to disneyland get priority in the chat queue.

 

[lanejudy]

probably means the people who answer yes to disneyland get priority in the chat queue.

Yes, I believe that’s true at all parks (DL/DCA and WDW). The PP suggested the online chat was delayed due to prioritizing “those who are waiting in person” so my response was that I believe the CMs staffed at the in-person kiosks at DLR are not handling online video chats.