A few weeks ago, I called the private tour phone number trying to book the ultimate thrills tour for my family. I was on hold for an hour when I finally gave up. I thought that maybe my called got lost in the system or something so I called back to try again. The recording said that the wait time was going to be at least 30 minutes so I hung up and never ended up booking the tour.
It would be nice if they offered to call you back when there’s a long wait time like so many companies do these days. I enjoy listening to the Disney music when I’m on hold but after a while, I’ve got to do other things...