I honestly have no idea how to get the pins, I guess I've just been lucky?? I do order the Disney planning DVD every year, and I am a repeat visitor. We have a Disney Visa...I wish I knew how it worked!! We booked our last trip for Aug 2014 in October 2013, and since that point I've had three or four pin codes sent. The one we used last summer, one for travel during the holidays 2014 that we were unable to use, and the one we just got for our upcoming July trip.