When we sailed the Dream concierge in mid-February, I believe the staff were: Linda (a young lady from Ireland), Ashley (this was a gentleman, not a woman [I think this name may be used for a man or woman, so I hope the clarification helps]), and Danny but I think Danny said he was going to be on vacation for a few weeks soon after our cruise ended. They were all terrific. I'm sure you will be treated well by the concierge staff no matter who is on board. Enjoy!