Greg0ire
Earning My Ears
- Joined
- Sep 22, 2015
- Messages
- 49
Seven of us boarded the Fantasy on Oct 31st without bags...maybe I should go back one day before telling this story.
Seven of us flew from LAX to MCO on AA. Unfortunately, our seven bags did not join us on this cross country trip. We learned that our bags would have to join us in one of the ports and there was no way to get them to us in time. The airline was nice about it...had us fill out forms and told us about reimbursements, etc. We stopped at a Walmart on the way to the port, bought a few bathing suits, beer, hard lemonade, toiletries, boxers, and some other items.
It was almost liberating. We packed every bag with close to 50 pounds of items. It turns out we didn't really need to. Checking in at the port was a breeze...didn't really need to unpack...and realized it couldn't get much worse. It had to get better from here, right? It did!
Disney has simply amazing customer service. We were seven people spread out among three deluxe family extended verandah rooms. My wife was not pleased when the guest relations folks told us that we couldn't get our bags in Cozumel because it is too big of a hassle to deal with customs. We would have to wait until day four in Grand Cayman to get the luggage. Disney gave each state room a $100 credit, free tux rentals for the formal night and Palo night, plus free laundry cleaning for the first few days. They did this despite the airline baggage delay not being their fault. They did acknowledge that they should have been able to get us the bags on Monday as opposed to Tuesday.
Anyway, the moral of the story is that one can enjoy their trip without having their bags.
Seven of us flew from LAX to MCO on AA. Unfortunately, our seven bags did not join us on this cross country trip. We learned that our bags would have to join us in one of the ports and there was no way to get them to us in time. The airline was nice about it...had us fill out forms and told us about reimbursements, etc. We stopped at a Walmart on the way to the port, bought a few bathing suits, beer, hard lemonade, toiletries, boxers, and some other items.
It was almost liberating. We packed every bag with close to 50 pounds of items. It turns out we didn't really need to. Checking in at the port was a breeze...didn't really need to unpack...and realized it couldn't get much worse. It had to get better from here, right? It did!
Disney has simply amazing customer service. We were seven people spread out among three deluxe family extended verandah rooms. My wife was not pleased when the guest relations folks told us that we couldn't get our bags in Cozumel because it is too big of a hassle to deal with customs. We would have to wait until day four in Grand Cayman to get the luggage. Disney gave each state room a $100 credit, free tux rentals for the formal night and Palo night, plus free laundry cleaning for the first few days. They did this despite the airline baggage delay not being their fault. They did acknowledge that they should have been able to get us the bags on Monday as opposed to Tuesday.
Anyway, the moral of the story is that one can enjoy their trip without having their bags.
