She travelled with us two years ago, and Mom and Dad don't have a computer so we used our email account for everything...
Finally get a PIN, and it's HER name! It's US who's going! lol...I'm not bitter...I'm actually laughing about it...just our luck!
Is it under your address too, or just your E-mail account? We had the same thing happen. My Mom doesn't have a computer either. I used our address too and got all her Mickey mail at my house. Because the pin was attached to our address, we were allowed to use it when I called to check. I just called and said it came to my E-mail and was for my address, but came in my Mom's name. They told me as long as the address matched up it was not a problem, but that if a different address had been attached to it that we would not have been able to use it.