It's my wife's favorite, and a tradition for us. I've read the reviews, and based on those believe we've been fortunate.
Our service has always been at least adequate, and usually much better than that. The crab cakes I had on our last visit were surprisingly good. I'm not a big seafood eater, but do enjoy 'good' seafood. More often than not I'll order the NY strip. It's hit or miss. Sometimes a piece of beef is just going to be tough, regardless of how it's prepared. In those cases I do have the option of sending it back, but have not. I've also had some very good steak there as well.
For us it's just as much about the atmosphere as the food. I've read about musty odors, and the loud kitchen. We've never experienced either, and have almost always left feeling relaxed after an enjoyable meal.
Hope you have a similar experience if you choose to give it a try.