Over the weekend we switched our August trip from GF SL to WL. I emailed the WL IPO yesterday, because there we were all set with the GF and I felt like I had to start from square one. Krystal from the WL IPO emailed me back just a few hours later and took care of everything. I feel so much better. They are helping me with ordering the cake(s) for my celebration as well. I'm a happy girl today
Over the weekend we switched our August trip from GF SL to WL. I emailed the WL IPO yesterday, because there we were all set with the GF and I felt like I had to start from square one. Krystal from the WL IPO emailed me back just a few hours later and took care of everything. I feel so much better. They are helping me with ordering the cake(s) for my celebration as well. I'm a happy girl today
Don't you love getting that big "howdy" from the WL IPO? Don't forget to ask about the milk the GF IPO was going to store in your fridge for you.
I'm glad that everything is working out. When you get a chance, will you link us to a photo of the cakes you ordered?
Remembered the Coke Zero
I requested yellow cake, chocolate icing one with Snow white, the other Ariel. So we'll see what they come up with. I will definitiely keep you updated, plus I think I want one of those castle cakes for my birthday/anniversary. 
Now I'm debating if I should book a fishing excursion for DH and DS or not. Sounds like we have plenty to do already.
I just called to see if there is availability at another resort (booked with a PIN so I doubt it) but the system is down.
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point.
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point.
I just called to try to change to a different resort. Nothing is available but the CM pit me through to IPO. I spoke w/ Anne. She said she doesn't know why no one would get back with me but she is taking care of everything. I feel alot better now. Call IPO 407-934-1448 and ask for Anne if you have any other needs. I hope Sarah has a wonderful birthday! It looks like you will be there about the same time as we are.
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point.
I am reading about the posts about the wonderful service everyone is getting from IPO and I'm very confused and very worried about our upcoming trip. We are doing a split stay 3 nights Pop and 4 nights BC CL. I can't get anywhere with BC IPO. I haev sent several emails dated 4/22-4/28 I can't get a response. I finally called IPO last week and was told yes, they had my emails and I should be called by a supervisor in 1-2 days. I still haven't heard from anyone. I had to keep after IPO to send the "form" to fill out. Then faxed the form back asking for 2 ADRs which had no availability. I asked for caffeine free diet soda as due to a medical reason I can have either. I was told they could send a "runner" to the store so I could purchase. Then when I called I was told I would have to order it through private dining. I was also told "no they won't help me with ordering a cake" I am wondering why I booked CL at this point.
) but now I'm reading that they won't even take care of ordering a cake or providing diet caffeine free soda ... ridiculous. 
Yes, they told me that if I changed anything I would have to let them know because otherwise they would have the old information. I added 2 ADR's on my own (because I completely changed things around) and I sent them an email letting them know, and also gave them the confirmation numbers. HTH!
The CM from customer service put me through to Anne @ BC IPO. She couldn't explain why I didn't receive a respnse but apologized and said they will deliver Sprite Zero to our room. I wish I had been able to speak with Ann from the beginning. I now feel better about our trip. Thanks so much for your response!I'm so sorry you had so many issues. Just shouldn't have happened. No excuse for not getting back to you.
We've stayed CL many times in the past 20 years. The service and offerings have definitely gone downhill. When we first started staying CL the service was outstanding (the website years ago even stated they'd sew on a button for you!
We were at Poly a couple years ago; requested diet caffeine free coke through IPO prior to our arrival and while it wasn't put in my room, it was always available when I asked. (although I don't know why they don't just stock the fridge with it like AKL does as it did get tiresome to always have to find someone to ask for it. )
Anyways, I'd need more than a 40% off code before I'd book CL again. I'd miss the special check-in but just no longer worth it to me.
I hope all goes well - have a wonderful trip.
