On our recent trip we had to queue for 2 hours (in a fairly short queue) for our Dollar rental car - at 11:00 pm - due to shortage of Dollar staff.
We had booked the rental through Airline Network and emailed to tell them about our experience on our return. They were great! They responded via email and via post saying they would investigate the situation and respond again within 28 days. It took them far less than that and I received a letter from them yesterday saying they had spoken to Dollar, who accepted responsibility, had apologised and had instructed Airline Network to refund us 2 days rental. A cheque for £47 was enclosed.
We are quite impressed.
Julie
We had booked the rental through Airline Network and emailed to tell them about our experience on our return. They were great! They responded via email and via post saying they would investigate the situation and respond again within 28 days. It took them far less than that and I received a letter from them yesterday saying they had spoken to Dollar, who accepted responsibility, had apologised and had instructed Airline Network to refund us 2 days rental. A cheque for £47 was enclosed.
We are quite impressed.
Julie
Nice one. Good to see someone taking responsbility for a change.
