CM help please!!!.......RE: AP rate foul play

[cavecricket]

PLEASE HELP!!!


why is it that my cousin ( with out my permission ) was able to go to the desk at AKL and argue his way into getting my AP rate for a 1 nighter with his wife??? and to top it all off they went and put his room charges ( room rate, and phone calls ) on my credit card they had in their system??? i may sound like an awfull relative, but he did not have my permission and i dont think that just because he pitched a fit they should have given in to him.
they never called my room or anything to verify this person had my permission, and its not like we share the same last name??

is there anyway i can contact someone to make sure this doesnt happed again on our return trip????

anyone else have this problem????

thanks

 

[Pluto2003]

call your credit card company and dispute the charges. They will bill back Disney for those charges. You have a mess on your hands. Sorry no other advise on what next...

 

[Ajax]

Can't blame you for being angry. I'd be furious.
Let us know what happens. I want to see Disney explain their way out of this one.

 

[cavecricket]

is there any way i can call AKL directly as it was there error???? do they have a direct #??

 

[floridafam]

I'd call 407-938-3000 and ask to speak to whomever manages the front desk.

You have every reason to be angry.

Let us know how it all turns out.

 

[cavecricket]

ok i called the front desk......i explained the problem. they had it noted on his room and my room account " jennifer must show her AP at the desk in order for the disvount to be applied" he paid $165 for the night (approx) which for savannah sounds like he got the AP rate to me!

so i told her that i never authorized this, and i sure as hel didnt show the desk my AP . and also i was able to check out ( and so wasnt he) with out having to show it.

where is the security????

he could have found my license at the pool and claimed to be a relative and got my discount???


so glad i paid $1065. for my bf and i to get perks and that jerk was able to just drop my dam name and get the discount!

so the difference on the room was charged to my card ( again without my permission/authorization) i am very disgusted right now...

a manager is calling me back to talk about my concerns

i dont think i will re-activate this AP when it runs out

BEWARE !!!!!! i know he was my cousin but again, different last names and the hotel *NEVER* told me

 

[Taratink]

Wow!
I can't believe that. Did you find out because your cousin told you or did you see it on your bill? Your cousin definately crossed the line on that one. I hope that they plan on paying you back! AKL made a huge mistake on this one. Good Luck.

 

[Minybear]

I sure hope this gets straightened out and AKL credits all your cc for all everything he did. Plus how did he get your cc #. What he did was wrong. Let us know how it all turns out.

 

[tjmw2727]

Not sure you can dispute the AKL giving someone else the AP discount, IMHO I would drop that argument. My thinking is that the AKL just didn't want to argue anymore and gave him a discount he didn't deserve - but that's really not your issue. They may have even used a general public code as that would give him a similar or equal discount regardless of having an AP.

That said:

What is your issue, again IMHO, are the charges to your credit card. I strongly advise you to call your credit card company immediately and dispute any charges your cousin made. This is your best protection, tell them they were not your charges and you didn't authorize them. Regardless of what AKL does the cc'd company will investigate and AKL will have to prove the charges to the cc'd company. This will get faster action as the AKL won't get paid by the cc'd company unless/until they do.

IMHO your cousin is guilty of theft first and foremost as he used your cc'd without your permission. Second at fault was AKL for not having the protection in place to veryify the charges. Sadly this falls to you now to take proper action and have the charges disputed.

I don't see what good dropping your AP does in this case unless you don't need admission to the parks. After all that's what an AP is for first and foremost, any discounts on dining and resorts are an extra perk.

Good luck, the few times I have disputed charges with my cc'd they have been resolved to my satisfaction.

TJ

 

[1stNoel]

Are you sure the extra charge was for his room? I ask because once I received an additional credit card charge the day after we checked out from WDW. It was for purchases I made on my KTTW card, but they didn't post until after we checked out. The charge looked like a hotel charge on my credit card bill.

 

[n2mm]

I'm curious. Where you both there during this incident? Did you reserve the rooms with YOUR AP? (I know folks who reserve several rooms with their APs for relatives.)

I say this because I recently reserved 3 rooms for my Oct trip. One for ourselves, one for the daughter & family, and one for their friends. I was told that since the reservation was in MY name I was financially responsible for all three rooms. I knew this and did not put any charging priviledges on any of the rooms. I was informed that I would be financially responsible for any incidentals that accurred from the 3 rooms. So I'm wondering if your situation is like ours?? BTW: the kids behaved and I had no hidden charges.

 

[CarolA]

I am confused too. You are saying that the rooms were in no way linked but the charges got on your CC... That makes no sense.

Anyway I agree with the earlier posters, call you CC NOW and dispute the charges. That way even if AK credits you, you won't be charged interest in the mean time.

 

[PlutoPony]

Check the dispute process for your particular CC. Some require that you lodge the dispute IN WRITING to protect all your rights, including review process. Callng may not be the proper procedure.....

GOOD LUCK!

 

[cavecricket]

Originally posted by CarolA
I am confused too. You are saying that the rooms were in no way linked but the charges got on your CC... That makes no sense.

Anyway I agree with the earlier posters, call you CC NOW and dispute the charges. That way even if AK credits you, you won't be charged interest in the mean time.

i used my charge to get our room, ( we opted not to have room key charging)

we were there for 1 week already when he decided to throw his hissy fit.

we had added 4 extra days at akl for ourselveswhich they just charged to the card i originally placed the order with, when they added his room onto mine ( as you can get up to 3 rooms with 1 AP) they charged my card......here is what happened. because they told him they needed to see my AP and he promised them he would get me to show it they charged him the discounted rate $165 or something....and charged my card the difference of the rack rate with the intentions of removing the charge when i showed my AP ( he argued with them to get them to do that) according to AKL they had originally told him he needed to pay rack then when i showed my card they would refund him, again he argued with them and eventually got his way and they charged ME the difference. I still cant beleive it.

i spoke to a manager and they suggested that i go to him for the difference, the problem with that is he is a jerk and he will make a huge stink and my family will most likely side with him and blame me for not accomodating HIS needs on MY vacation.....the way i see it is if he really cared about his anniversry he would have made all of those arrangements prior to going on vaca.

i told the manager that i want my room noted for my next trip to NOT authorize anything having to do with my room or AP with out speaking directly to me. he apologized and said he would call me monday after speaking to the hotel manager to see if there is anything else they can do for me.


having said that...thanks guys for your support. i think they will probably end up cutting me a check for the difference ( at least that is how we ended the call)

 

[epcotfan]

You are saying that the rooms were in no way linked but the charges got on your CC... That makes no sense.

I've seen how this can happen. I posted before about how my mother was charged over $2000.00 for another Canadian family's trip. They had the same last name and their charges were put on my mother's credit card. She went through her credit card company and Disney research to have the charges removed. It was a nightmare!

 

[CarolA]

Lets see if we have this

1. You made both reservations? In that case he was actually entitled to the AP discount. (You can book up to three rooms on the discount.)

2. He had no proof you had an AP so they charged him the rack rate, but your card was the card on record.

3. I gather he was suppose to tell you to go show your pass and he didn't.

However, if you did not make the reservation for him and he was not "linked" to you. CONTACT your credit card company NOW (and I hope you don't have MBNA, who recently told me... you gave the merchant your number. Apparently in thier world once you give the merchant a number they can use it at will to charge! It has not been fun!)

 

[TZMOM]

I'd be more annoyed w/my cousin than Disney/AKL. It would not be a nice Thanksgiving!!!

 

[bobcat]

It sounds like AKL screwed up. If I get this right your rooms weren't linked until your relative threw a fit to get your AP rate? If so then AKL is clearly in the wrong to add your CC info to his acount without your permission. After you handle this with the CC company, which I think you should do even though you have talked with the AKL manager, I think you are entiled to a little more compensation. I am not one to ask for freebies and I hate it when people come on here to complain that they didn't get towel animals so WDW should comp their room but IMHO this is a serious issue. I feel they wrongfully, and maybe even illegally, accessed your CC, and to add insult to injury they told you to take it up with your relative to get your money back. Wrong! That would have sent me over the edge. What if he had charged up a ton of stuff as well as the extra room charge. Good luck and let us know how this all turns out.

 

[TammiMcMan]

Something smells very fishy here. I'm trying to figure this out, did you book both rooms initially on your credit card? If so, wouldn't your cousin have been extended the courtesy of an AP rate? If he wanted to add on another night to an existing AP reservation, why would you have to show proof? Did you have to show proof when you extended your stay? I don't know a lot about AP's, but it just seems that if you didn't have charging privelages on either of the rooms, then when he went to the front desk for the extension, they would have given it to him (based on the AP rate that had already been confirmed at check-in) and just asked him for the cash or his credit card to pay for the room. You said that you were charged for his extra night and phone calls made from that room. To me that is unauthorized use of your credit card. I don't care how much someone complains, the CM had no right to put it on your credit card. I don't care that it was on file, it was only on file as the card that secured the original reservation. For the AKL manager to tell you to work it out with your cousin is ludicrous. Please take the advice given to you by the previous posters and dispute the charges with your credit card company.

 

[Rachael Q]

Definately call our credit card company, and say you want to dispute a charge. You don't even need to go into the whole story, just tell them there is an additional charge on your card that you didnot authorize and you would like it disputed.

The credit card company will contact the merchant and the merchant has to prove the authoriziation or refund the charges.

However you credit card company only has a certain time frame in which they can dispute charges, after that time frame they cannot dispute on your behalf. So the soon you call them, the better it will be for you.