JackDiznee
Mouseketeer
- Joined
- Sep 23, 1999
What a difference it makes when someone cares and tries to help.
Three weeks ago, on our first day of our OKW 10 day trip with our family of 5, 2 friends, and our 1 1/2 yo grandson, I went to guest relations with my Disney Credit Card to purchase 7 annual passes. After handing over all the id's, my card was rejected!
Before our trip, I had called to check on credit limit, verified the 0 balance, and even bought a video and paid the bill since it wasn't used for almost 2 years. The CM said he could not call the card 800 number, and that I would have to do that on my own. He suggested getting 1 day passes and upgrading after I contact the card company. I did this this and called that evening. They verified my 0 balance(!)but said I had 2 large purchases that put me over the limit. The large purchases were reversed but she said these reversals take time to go through and that i should have the vendor call them when I try to use the card.
Yeah, have my whole party wait ouside the gate in 95+ degree heat and hope it gets straightened out and not have to buy another 1 day pass.
Since I used the card at check-in, I went there to see if something happened there to cause the problem. A nice guy about my age, 47, named Paul, printed out every transaction, attempted transaction, looked up the times, wrote them on the print out, called the credit card 800 number, spoke to the customer rep along with me (passing the phone back and forth)and let them know I needed the charge reversal done now. It seems that the purchase price of the AP's went through twice and exceeded the credit limit. The guy on the phone from the card company also seemed a lot better at customer service than the last one I spoke too.
So if you are going to OkW soon or are there now and see Paul (he sounds a little like Ricardo Monteban) say hi to him. You can even shake his hand and tell him he is very much appreciated if you want to. I know I did.
BTW, that was the biggest problem of our whole trip, so it was another great DVC vacation at OKW.
Three weeks ago, on our first day of our OKW 10 day trip with our family of 5, 2 friends, and our 1 1/2 yo grandson, I went to guest relations with my Disney Credit Card to purchase 7 annual passes. After handing over all the id's, my card was rejected!
Before our trip, I had called to check on credit limit, verified the 0 balance, and even bought a video and paid the bill since it wasn't used for almost 2 years. The CM said he could not call the card 800 number, and that I would have to do that on my own. He suggested getting 1 day passes and upgrading after I contact the card company. I did this this and called that evening. They verified my 0 balance(!)but said I had 2 large purchases that put me over the limit. The large purchases were reversed but she said these reversals take time to go through and that i should have the vendor call them when I try to use the card.
Yeah, have my whole party wait ouside the gate in 95+ degree heat and hope it gets straightened out and not have to buy another 1 day pass.
Since I used the card at check-in, I went there to see if something happened there to cause the problem. A nice guy about my age, 47, named Paul, printed out every transaction, attempted transaction, looked up the times, wrote them on the print out, called the credit card 800 number, spoke to the customer rep along with me (passing the phone back and forth)and let them know I needed the charge reversal done now. It seems that the purchase price of the AP's went through twice and exceeded the credit limit. The guy on the phone from the card company also seemed a lot better at customer service than the last one I spoke too.
So if you are going to OkW soon or are there now and see Paul (he sounds a little like Ricardo Monteban) say hi to him. You can even shake his hand and tell him he is very much appreciated if you want to. I know I did.
BTW, that was the biggest problem of our whole trip, so it was another great DVC vacation at OKW.
