Cleaning Lady

[jdb in AZ]

I'm trying out a new cleaning lady. The last one came two weeks ago, then canceled the next appointment last-second claiming she doesn't want to work in this part of town. (Nothing wrong with the area -- she supposedly just doesn't want to drive that far.) The first/only time she was here she had cleaned for three hours and left a lot undone. DD and a friend cleaned the rest.

Another cleaning lady (a friend had arranged cleaning after I had surgeries) was able to efficiently clean the whole house in 4 hrs.

Today's cleaning lady stopped by and gave us an estimate of 3-3 1/2 hrs but has been here six. Would you pay her extra for being extra thorough, or just pay the agreed-upon amount because she's so slow? Also if i use her again it will be with the stipulation that she does what she can in four hours then catches up the remainder the next time.

 

[clh2]

I would ask, I would hate for there to be a misunderstanding on day 1. My guess is she is doing a deep clean, but you know what can be said about assuming anything!

Perhaps you and her need to come up with a list of “must-do every time tasks” along with a rotating list of periodic cleaning tasks.

 

[jdb in AZ]

I would ask, I would hate for there to be a misunderstanding on day 1. My guess is she is doing a deep clean, but you know what can be said about assuming anything!

Perhaps you and her need to come up with a list of “must-do every time tasks” along with a rotating list of periodic cleaning tasks.

I gave her a written list on the day she "interviewed."

 

[Imzadi]

I think you need to be very clear on whether the cleaning lady is being hired by the HOUR or by the PROJECT. For example, by the room, and will take as long as it will take her until she's done. But she will only receive the agreed upon rate of, say $120 for the whole room.

If she gave you an estimate of how long it will take, WHY is she still working way beyond that time? I would have stopped her at the 4 hour mark and asked if she was done and mentioned the estimate SHE gave you. I wouldn't have let her continue for nearly twice the amount of time without getting some clarity on what she's expecting for that extra time. Also, what if you had to go somewhere at the 4 hour mark?

 

[Kooks and Bay Bay]

Are you getting your home cleaned consistently?
Or is it a while in between cleanings?

Because maintenance cleanings are going to be easier/faster than need a big deep clean every time.

Also it may be a good idea to have the person do a walk through as part of the interview so they can see what they are working with not just a list to give an appropriate estimate.

If you want it to be a certain amount of time then give the time frame and say whatever you can get to in this time.

Or split the list in half and ask if she can come Monday for abc and Wednesday for xyz.

Or hire an agency that has multiple people that come at the same time.

While this is their job you have to be mindful that they are human and do get tired from doing the physical work like you or I would.

 

[jdb in AZ]

Thanks for your help. I did pay her extra (she didn't ask but she earned it) but from now on she'll be limited to four hours to get as much done as she can, then leave the rest for another day.

 

[tvguy]

Thanks for your help. I did pay her extra (she didn't ask but she earned it) but from now on she'll be limited to four hours to get as much done as she can, then leave the rest for another day.

A friend interviewed cleaning people and all charged by the hour, not the job. The lady she went with is $20 an hour, and the first deep cleaning of a two bedroom apartment took 8 hours. My friend was there the entire time and said that lady was working all eight hours. But that including cleaning out a refrigerator packed with Lord knows how old leftovers, wiping down ceilings and walls, and doing laundry. Friend and her mom have mobility issues and it just got out of hand.